"Sizing is wrong"

Ordered my size, they came and were too small. Size up was out of stock. Customer service was entirely unhelpful and I HAD TO PAY TO RETURN THEM.

"totally ripped off - nothing more than a scam"

Sadly it is not possible to give this company a zero star review or I would. I am very suspicious of the 5 star reviews they have received, as other review sites rate TUK very low - and with good cause.

I placed an order on 31st January for a pair of shoes for my partners birthday. 14 days came and went, but I gave them another 2 weeks before chasing them up. So far I have sent 3 email inquiries, the last two requesting (politely) a full refund as my order was still listed as not dispatched (it has now been 7 weeks).

I have been totally ghosted, not even a response to say, "sorry, we screwed up, and we will dispatch as soon as possible"...simply nothing.

The web site looks legit, as does a smattering of positive reviews, but I believe this company to be nothing more than a scam web site. I will NEVER try to buy anything from them in the future, and I advise others to proceed with extreme caution, and make sure you are prepared to kiss your money goodbye.

"TUK OFF"

I did email tuk shoes. After an email exchange with photographs of the shoes. They failed to take responsibility for the poor manufacture or suggest how they could be repaired. Jeepers peepers where did you get those creepers…hopefully not from TUK shoes!

"Don't buy this low quality chinese crap!"

Don't buy this low quality chinese crap!

"I love T.U.K"

I love T.U.K. shoes high quality products without overdoing the prices. Customer service always ready to help you

"Originally customer services was good…"

Originally customer services was good when I made a mistake on my initial order. Unfortunately TUK sizing comes up small, so I returned the shoes for the next size up. But instead recieved a refund because they 'cant currently process exchanges', even tho the return form allowed me to request the exchange.
I'd have just ordered the correct pair again, but the price has gone up by £10! Very disappointed in the overall service. Won't be ordering from them again.

"Cute but PAINFUL"

So I ordered a size 7 pair of pointed ballet Mary Jane creepers by mistake and had no trouble returning. They were way too big is all. I ordered the next size down, a size 6, they seemed to fit good but then I walked in them for a maximum of 10 minutes and my feet are covered in blisters and sores. On the tops of my feet and the sides of my outer toes. They were SO uncomfortable and unyielding and I’m left in a world of pain from them. Im super disappointed because they’re so cute and seem to be nice quality. That’s the only reason I gave them 2 stars. ;-;

"I am a sales manager of a company and…"

I am a sales manager of a company and Im always telling my staff about "customer service " as I think its something that has nearly non existent these days.
NOT !!!!!!!!! with T.U.K. they have been brilliant in resolving MY error in ordering the wrong size shoes. They replaced my shoes and sent them to me and I live 12,000 miles away in New Zealand so guys you are awesome thank you so much AAA service . Cheers KP (from New Zealand) :)

"Tuk Cats"

Love my Tuk shoes, high quality and last for AGES!

"5 stars all round!"

5 stars all round!
Stumbled across T.U.K. Shoes by accident really but SO pleased I did. Speedy delivery, great customer service, fabulous shoes, good quality AND free returns. What more could you want when buying online. Highly recommend!