"Made cheaply"

The tractor worked (ok) for about two months and then just stopped working altogether. Main problem was electrical issues. When you press the gas pedal the tractor will no longer run. The horn, lights, and radio all work so we know it’s not a battery issue…. Poor electrical wiring likely. Avoid, not worth it.

"Great customer service"

Great customer service. Helped me find the correct replacement parts. Parts were sent out in a timely manner.

"Wrong item was shipped."

Waited two weeks for delivery. When the freight truck showed up to deliver, it was a completely different product then what was ordered. Wouldn't have been that big of a deal if it was a cheap item. But I spent close to $2000. I would expect Amazon level shipping and customer service.

"Item arrived on time and my…"

Item arrived on time and my grandchildren love it

"Rupesh got my problem solved…"

Rupesh got my problem solved immediately. I did not have to wait, and he was very responsive in a timely manner. Thank you for your help Rupesh!

"Best customer service representative"

Best customer service representative
Gave me factual information!!!!
This company is the best!!!
My only regret was not purchasing from them sooner

"Good car🫶🏻👍i"

Good car🫶🏻👍i

"Excellent customer service"

Our product was delivered with a damaged box. Contacted surface asked us to send pictures of box. Very quick response confirming damage to box. Authorized to open box and check for damage. I assembled the corvette and found no damaged peices. I didn't follow up with Dtidirect.com. a couple of days later received calls to confirm all parts were included and no parts were damaged.

"Worst customer service experience"

Worst customer service experience! DO NOT BUY from this company you will regret it if you have to return it. They don't stand behind their product and their return policy is the worst. Buyer beware! Their wheel would fit an AMC G Wagon toy car - it turned out it wouldn't - ALL SALES FINAL for a plastic wheel that wouldn't work as advertised. Their customer service rep was rude and wouldn't accept any kind of return. The $60.00 plastic wheel that was never used ended up in a land fill. I stand by my recommendation DO NOT BUY
from this outfit! If I could give them ZERO stars I would.

PS. I tried multiple times to work with this company and they refused. I even got my bank involved with no success. NOW THEY ARE TRYING TO TAKE THE REVIEW DOWN! WHAT A SORRY COMPANY

The only acceptable action I will accept is the refund of a wheel that was never used. I tried multiple times to work with your customer service department to no avail. This is my honest review of my experience with your company and unfortunately it wasn’t pleasant and it will be the last time.

"6x6 is Fantastic’ Great experience"

Great experience, great product, my 3 kids love it!