"The 4 seat 24 volt Freddo ATV was…"

The 4 seat 24 volt Freddo ATV was advertised with having parental remote control. That was the only reason I purchased. Upon assembly I realized there was no remote. When I contacted DTI they told me it would cost a bunch of money to return and offered me a small discount. This was a very large purchase. They have since updated the website so I gave them 3 stars. Very cool car, just no remote.

"Refused to send replacement parts and insurance will not cover"

Refused to send replacement parts to replace faulty ones, citing physical damage. The plastic casing around the wheel motors cracked during regular usage. The additional insurance I purchased for the Freddo Toys 4 seater dune buggy also would not cover the motors since the DTI said they were physically damaged. 4 broken motors x $50. = $200. more out of my pocket within 60 days of purchasing a $2,000. toy (plus it takes a month or more to get replacement parts delivered apparently). The metal frame of the vehicle also cracked and almost gave way which would have seriously injured my grandkids of 3 and 6 years old. I was told I had to have that welded because they would not accept a return and would not send a new frame. I am about to order 2 new front tires because the tires have worn down smooth under normal use with <150lbs total weight of riders at all times. Just not a quality item.

"I didn’t get my monster pallet like I…"

I didn’t get my monster pallet like I purchased. You sent a 6”x6” mystery box!!you guys are a total scam! I’m reporting you guys!

"DTI is a great company to work with"

DTI is a great company to work with. They have quality products and outstanding customer service.

"The dune buggy I bought was damaged and…"

The dune buggy I bought was damaged and I was told from everyone I called to email the company which I did but most of the time I couldn’t even get through. Then the bolts and nuts that were supposed to be in a bag were connected to the buggy already as if it were damaged and someone just took it back and like the company just shipped it to us to get rid of it. The box was destroyed trying to take it out so we had to find a new box for it. It was a nightmare.

"The trike is slower than an old lady"

The trike is slower than an old lady, kid does not like it . No way to return it since I bought it 2 months in advance of his birthday to make sure it was on my hands, return policy was only for 30 day. I am stuck with useless 350 dollar toy

"Had exactly what I needed"

Had exactly what I needed, delivery was on point. Definitely recommend to anyone

"Great products"

Great products, great prices and one of the best Customer Support i know.