"I give up"

I tried to order a carpet from Remlandcarpets 2 weeks ago. I was told by the customer support that shipping to my county should not be a problem. I then placed the order and was told they would get back to me with the cost of shipping. After several e-mails without a response i now give up. What a waste of time!
When people say they can deliver, they should at least apologize when they dont.

"Superb"

Have had two deliveries from this company recently and both were sent out promptly.

DX damaged one of the items in transit and after speaking to customer services they sent out another item for next day delivery. At their own expense.

Good prices and good service, can’t ask for much more.

"Invoice No: 135103"

I ordered a 12 pack Allura Fusion vinyl tiles at a cost of £96.02 They arrived in damaged packaging with only 5 inside. I called them and sent photo's as requested. I e-mailed again and again and was just ignored. No refund no replacement. I would not use this company.

"Grey Coir Matting - 50 shades of grey..."

Grey Coir Matting.
Not as shown in photos:
- Not as dense and thinner overall texture
- Looks black not grey
- Has obvious stripes on it from dyeing

Each fault above was shared on live chat with customer support. The reason was given that is it's a natural product so colour, texture, pattern might change. Basically expect anything.

The rep confirmed that around 50 shades of grey can come out due to it's origin, if that's the case then why not:
- Put that in the advert?
- Take better photos rather than the 'studio catalog' ones shown. Showing the variation of this natural product so customers can make an informed choice

The answer provided - we have T&Cs and a small line in the description to cover this. What a great way to mitigate any come back. So expect any possibility when ordering this product.

I'm not eligible for a refund, which is completely fine as we had it delivered and fitted without checking it - our fault. I hope though that the company can prove this isn't deliberately vague to get more sales by at least putting up some actual photos of the product taken under normal light and perhaps showing some of these '50 shades'

"I would recommend them"

Orders some coir. Excellent quality, great price and swift delivery. Couldn’t ask for more 👍👍

"Extremely Satisfied"

I purchased some vinyl flooring for the bathroom, very pleased with both the quality and price, delivery arrived when expected. Overall excellent service.