"HORRIBLE COMPANY!"

This company has horrible customer service. Unfortunately this is not my first time ordering from here. My first time I had ordered my birthday clothes and they came late. Actually one of the pieces was sold out and I had to find out when I received my shorts. I went through hell just to get another item. I decided to give trill market another chance but once again they disappointed me. I order two pairs of shoes about 2 months ago they were a week apart. They actually came from their friday drop. I was told it would take 2 weeks to receive my items but I have yet still received them. Anytime I email this company I don’t even receive a update back. I was told I could get my refund back but once again they never replied back to my email. ONE THING FASHO IS ILL NEVA BUY NUN DROM HERE EVER AGAIN !

"This is by far the worse company I have…"

This is by far the worse company I have ever dealt with online! Its over 6 weeks and im still waiting on a ASAP YAMS hat and a shirt. Customer support is no longer responding to me and im not sure when I will be receiving my items!

"Absolute garbage everywhere."

Absolute garbage.

I ordered five items from them. Here's where they are.

Item 1&2: Ordered: May 21, 2021. Status: Delivered on July 3, 2021 (box was filled with garbage to keep items "safe". (6 weeks later)

Item 3: Ordered: May 21, 2021. Status: Shipped out but not delivered. (Last status: June 30, 2021 Tracking number created, now it is August 13th, make of that what you will.)

Item 4: Ordered: June 18, 2021. Status: Delivered on August 13th. (8 weeks later)
Item 5: Ordered: June 18, 2021. Status: Not yet shipped out yet.

Shipping time is garbage, email customer service is garbage, package conditions are garbage... it's all garbage and all they will do about it give me their condolences. I know the pandemic has brought some difficulties, but at least you could let your customers know what is happening instead of treating email like it's actual mail and taking eons to respond back with the vaguest of replies. Actually hire some customer service members to take emails and maybe while you're at it, open a phone line and handle customer service there as well. I don't know if this review will even be published since you've decided to cut communication with me (well not ALL communication, I still get those emails asking me to join your TrillSelect program or whatever it is to get shoes before release date.

"Placed an order on 6/25 for some yeezy…"

Placed an order on 6/25 for some yeezy slides and never received them it’s been over a month already and I was told 2 weeks emailed them and they never got back to me with an update

"Unreliable, Never got my order"

I have never experienced such a disorganized mess, they have an email that says it has a 24hr response, except it doesn't you have to harass them publicly on social media to get a response at all, unprofessional and there is no proof of anyone actually getting their products, 62k Instagram followers, yet they get maybe 100 likes? It's all shady, they also delete comments, I ordered On June 17th from them 2 pieces from OHTNYC and still haven't received anything at all, they don't properly update their sites stock and told me in 2 weeks it should move, it hasnt and I still have none of what I ordered. If you're thinking of buying here, just don't.

"AVOID!!!"

Very bad site, AVOID! I ordered an item around a month ago, and it has not shipped yet. I contacted support and they are being very slow and unhelpful.

"Been 2 weeks and I still haven’t…"

Been 2 weeks and I still haven’t received any shipping updates

"Great"

Great wanting on shipping

"still waiting for my order to ship"

still waiting for my order to ship

"I love the deals that I receive on…"

I love the deals that I receive on Fridays! I just wish shipping was a little quicker or communication was a little better within the first two weeks …currently I have four orders and the first order has not been fulfilled yet but overall I love trillmarket!