"Poor customer service/shipping"

I placed an order for 4 items, and only received 2 of them so far. I placed the order a month ago, and their shipping times state 7-20 days. I’ve reached out multiple times to their email and facebook, no one responds, despite them stating on their website they respond within 12 hours. Facebook messenger just gives an automated message. The half of the order I did receive fits well, subpar quality, good for those who aren’t seeking serious corset and dress quality for renaissance fairs. What a shame this company lacks, cause I would’ve ordered more in the future. Steer clear, it’s not worth the hassle of zero customer service, and heaven forbid you need to return something (you’ll be pretty much out of luck).

"Returns are not guaranteed "

The corsets are beautiful but definitely don’t order from this company unless you are 100% sure that you want the item. Making a return is impossible and you won’t hear back from them despite what their website says. Overall very disappointing.

"Don’t bother ordering "

Overly long wait time for shipment to even be made, it’s taken me about 3-4months now of trying to get my full refund from them, there is either no reply, lied to, or put through hoops to try and get the rest of my refund

"Schlechter Service"

Die Ware kam relativ schnell für einen Versand aus dem Ausland. Die Kleidungstücke sind von guter Qualität. ABER: Ich versuche seit 5 Tagen die Ware zu retournieren, da mir fast alle Kleidungsstücke zu groß sind. Auf beiden Retour-Email-Adressen erhalte ich keine Antwort. Es wird wohl darauf hinauslaufen, dass ich die Abbuchung sperren werde. Absolut unprofessionell und fast schon kriminell!

"The outfits are gorgeous"

The outfits are gorgeous, fit true to size and are high quality. I'm a 14/16 and everything fit perfectly! The ruffle skirt was very cute and even has pockets! The black dress has a beautiful lace neckline too. Highly recommend Scarlet Darkness brand for anyone wanting unique, high quality merchandise

"Retour mangelhaft"

Schöne Kleidung, ABER:
Bestellungen werden in vielen Einzelteilen mit mehreren Wochen Abstand versendet, sodass man im Falle einer Retour alles einzeln zurücksenden muss. Für die Kosten muss man natürlich selbst aufkommen. Ich hab vor 6 Wochen 7 Einzelteile bestellt, von denen bis jetzt drei eingetroffen sind- ist also nicht der tollste Service. Und Retouren sind nicht rentabel, da Rückversandt nach China.

"SCAMMERS! DON'T ORDER!"

As other complaints have said, they don't deliver your order and don't respond to inquiries. I emailed them twice and they didn't respond, after waiting through their "7-20 days" waiting time. I started a dispute through Klarna, and then they suddenly sent an email saying they delivered the items... TODAY! It's still well outside of the delivery time, so I no longer need the items, and they are not offering a refund. Save yourself the trouble and order from reputable companies!

"They helped fix my mistake brilliantly "

On my most recent order, I accidentally put in the wrong quantity for an item. I noticed it immediately after I hit submit order. I emailed the team over at Scarlet darkness and they got back to me promptly with a couple different solutions. I was very satisfied with the options and chose the one that best suited me.
They were very kind and I’m looking forward to receiving my new ensemble from them soon.

"Customer Service: Outstanding! "

Although I can only comment on the website and customer service, so far my experience has been a delight. The selection and navigation on their website was inviting, informative, and addictive. When I encountered a dilemma with my points code erroring out, customer service replied promptly and were most helpful. I’ve placed my order and can’t wait to try on my first ren faire pieces from Scarlet Darknness! 🖤

"Love it soo much"

Love it soo much, my dress came in later but its such good quality, to bad the elven ears (silver) were to tiny for my ears