"I ordered my dress two weeks ago and…"

I ordered my dress two weeks ago and got express shipping. The said it would be 5-10 days (not business, just days). It still hasn’t arrived and I sent them an email telling them that it was urgently needed but they just didn’t respond.

Edit: I just want to clarify that my issue is not so much with your emailing system so much as the fact that my order still has not even been shipped and it has been two weeks since I ordered.

"Purer Betrug! Finger weg!"

Nach meiner Bestellung die innerhalb von 2 Wochen geliefert sein sollte, habe ich anderthalb Wochen keine Info bekommen. Nun habe ich eine Mail bekommen, dass die Hälfte meiner Bestellung gar nicht verfügbar ist! Ich solle doch bitte eine andere Farbe oder ein anderes Produkt auswählen. Sie schrieben nichts von der Option, die Bestellung oder die Produkte stornieren zu lassen. Ich habe nun drum gebeten, die gesamte Bestellung stornieren zu lassen und hoffe, dass das reibungslos klappt. Zum Glück habe ich über Paypal bezahlt!

Edit: Ich musste den Paypal Käuferschutz einschalten, da ich den vollen Betrag bezahlen soll, obwohl die Hälfte nicht verfügbar ist und meine Anfrage der Stornierung vor Versand (!) einfach ignoriert worden ist! Finger weg! Purer Betrug!

"The sizing is very misleading and…"

The sizing is very misleading and completely inaccurate to UK sizes, please be sure to double check the CM measurements if you order and not the US/UK sizes. When I tried to return and told them the sizing is misleading, they did not even respond to that point. They suggested an exchange and offered a "US$10 or a 12% discount code as a way to make up for this" and they do not cover return shipping anyway. The quality is really bad too, really thin cheap material. Overall just a really disappointing experience, steer clear!

"delighted"

I have made two orders now from Scarlet Darkness and will summarize my experience...
Pros - the clothing seems very well made, the fabric is light but opaque (nice that it is light, given the amount of layering), the accessories are pretty, the items are as pictured, all my requests for support were answered quickly, and they were always polite
Cons - for both orders, they had to notify me that for some of the items, the colours I wanted in my (admittedly larger) size were not available, so their website isn't necessarily accurate re stock...To their credit, communication was quick and they gave me options for changing to a different colour (which is what I chose), or ordering something else of equal value. The only other con was related to the same issue - although I received tracking numbers for my original orders without having to ask, I did have to ask about the tracking numbers for the substitutions.
Other Notes : I was not in a rush, but be aware shipping can take some time (my advise, plan well in advance, the items are worth the wait). As well, one of my orders was a mystery box - absolutely delightful - it's like getting a surprise present in the mail, the items were lovely.
Overall summary - I was truly pleased with the products, and aside from letting you know of the potential for stock/size hiccups, I do recommend them :-)

"Perfect attire for attending the Renaissance Festival!"

I bought all the clothes for this year's Renaissance Festival from Scarlet Darkness. I even got a set for my sister. The clothes are really comfortable and lightweight to wear!

"Scarlet darkness must be one of the…"

Scarlet darkness must be one of the worst companies I have purchased of, I purchased a dress but unfortunately when it came its measurements were much smaller than the measurements listed for the dress so the dress was very tight, I contacted the company regarding returning the dress but all they kept messaging me was that they would give me free postage on another order I explained all I wanted was a prepaid label to return the dress as it wasn't my fault it didn't fit they asked me to show photos to show the measurements of the dress which I did but still wouldn't except a return so I opened a PayPal claim which was excepted that I could return the dress but I had to pay postage which was £20 which I find disgusting that I went on their measurements that were way off and I have to pay to return the dress, also they were really rude saying my measurements weren't correct how can a photo lie ? All I can say is I would never purchase anything from them again.
Scarletdarkness have now emailed me saying if I delete this review I will be refunded for the dress and close the PayPal case but not untill after obviously a scam as if they refunded me the PayPal case would automatically close anyway, avoid this company at all costs.

"Good service and good quality!"

Good service and good quality!

"They haven't sent my product"

They haven't sent my product for a month and don't respond.

"They do not provide returns or lables"

They do not provide returns or lables. It falls on the customer. Do not buy direct from their website...there is no transparency on their site that it comes from China!
I would buy from another reputable company that makes their product in the US!!!!!

"Keep clear"

Every time I order they don't have the items I want and I have to do an exchange. They offer exchanges over refunds and refunds seem to happen on request. They did not offer to exchange one item they did not have in stock. I will double check that my refund has reached my bank, but they have destroyed any trust I had in them and are now pressuring me to not speak up online. I have been asked to delete this review. I will NEVER buy from them again. Keep clear.

This review has been edited to reflect changes and I lowered the score to two stars because they told me to delete this. Any further requests to delete this will result in me lowering the score further.