"Misleading product images"

The delivery took slightly longer than stated, but there was no communication from the company that my order had been processed or sent until royal mail got it in England. They sent me the wrong product from the one I ordered (madame butterfly retro pearl waist chain), and the one they sent me (madame butterfly pearl waist chain) did not match the listing at all. I want a refund but they make you pay for return shipping, despite this being entirely their mistake, not mine. I tried to leave a review but the first one was taken down for an unknown reason, I resubmitted it but don't know how long that one will stay up for if they immediately removed my first one. The dress I ordered is however very soft and flowy, some loose threads but not terrible. The lining could be a bit longer too. Redeems my experience slightly, but quality does not match price.

Edit: They have removed my review from their product listing again, and tried to get this review removed. Transparency and honesty is crucial for online shops, i will not be purchasing from them again.

"Great customer service, good deals."

I was looking at scarlet darkness products on another platform and thought to myself „maybe they have a bigger variety on their own platform“. So I went there and saw not only one but 3 different sale options. I browsed and on the next day I decided to order.

Probably someone else ordered at the same time so i was contacted by their support and a good alternative for that item was found even though the new item was not on sale.

Great customer service. Very friendly and I don’t have to fiddle with reordering or PayPal again. That’s how I prefer to make a bargain.

Now I’m thrilled for my new clothing!

"Amazing clothes and excellent customer service"

I had an amazing experience with Scarlet Darkness customer service! Unfortunately, the perfect skirt I found for an Ateez concert, on Pinterest, wasn't available in my size. I emailed them, and they restocked it in XL just for me, even offering a discount as an apology. I'll be checking Scarlet Darkness for clothing before anywhere else from now on!

"Great experiences"

I have ordered twice from this company, and I have had positive interactions both times. they replied quickly to my emails about my surprise boxes, I get so many compliments anytime I wear their dresses, and I feel like the quality is good for the prices. I also dress up for my Ren Fares, so I have a few different outfits to go through.

"Terrible customer service!"

Terrible customer service!! They are not prompt in their replies and they also lie on their website. The dress they sent me has a giant whole in the seam. I sent pictures and they are still trying to get me to cover the cost of shipping to China. Their website states they will cover shipping if the item is damaged. DO NOT buy from this company.

"quick, stunning, comfortable "

Gorgeous clothing! Package tracking was a bit confusing but I figured it out and my package arrived 9 days after I placed the order. I'm absolutely in love with my dress and will be ordering again. Definitely recommend!

"5/5 quality and service "

The customer service that I have received thus far has been amazing! My order is coming in multiple packages, but the shirt and corset I ordered came in and are amazing quality! I can’t wait to wear them to the ren faire this year!

"The site is lying "

The site claims free returns, which is part of why I ordered. After receiving the dress it does not match the sizing table at all, so the dress is too big. I wanted to make a return and am now told I have to pay for the return. I searched the site to find anything about paying for your return, it only says free returns and nothing else. Apart from that I now have to send the dress back to china, while they have wear houses in Germany and France which are way closer to me and would also cost me less return costs.

"The times they list on their website…"

The times they list on their website are inaccurate. Processing time is said to be 1-3 days, but it’s now been 7 with processing not even started. Wouldn’t recommend trusting them.

"DO NOT USE unless you want to lose your money "

Would give a zero if I was able. Ordered 4 items in April. Received three items toward the end of May. Was then told there was an issue and my fourth item would be sent separately. One item was too small. When I contacted them to request a return, I was first told my fourth item was now out of store so needed to choose something else, and my item for return - I need to pay for postage to China! The website states free returns and exchange yet all I’m told is - give the item to someone else or it. So I’m out of pocket because the company won’t fulfil their promise and I’m still waiting for an item. This company is a joke. I thought the company was in the states as all prices are in Dollars. They are in China. Do not use this company! I will be taking this further to the Ombudsman.