"Ordered merch, never received it"

Ordered $48.90 worth of merchandise and never received it. Emailed them and my email was returned because “the email account that you tried to reach does not exist.” The email I used was the link they provided to contact them! Unfortunately I didn't check this company’s reviews with the Better Business Bureau because HealthCentralUSA.com has SEVERAL complaints exactly like mine…made a payment, didn’t receive the merchandise. Don’t know how they’re still getting away with this and haven’t been shut down. I learned a valuable lesson…I will always check the company reviews of companies I have never heard of no matter how legit their website looks.

"Immediate Response"

Tracy responded immediately to my question about my order. While I was disappointed that my product was out of stock, she promised to fully refund my charge and apologized for the inconvenience.

"My initial order was processed ok with…"

My initial order was processed ok with Health Central, but the snag happened with the distributer. It was stuck in limbo for two weeks. I had to reach out to Health Central to get it fixed.

"Not happy - not with the company though"

I purchased an item online and mistakenly checked a box for 'local delivery', instead of shipping. After some time I got concerned because I hadn't received the product. I contacted the company and "Tracy" responded 24 hours later and explained what had happened. Unfortunately the product I ordered is now out of stock with no known time that it was be back on the shelf.

"I emailed about my order that I did not…"

I emailed about my order that I did not receive. Tracy responded quickly and refunded my money. Excellent service

"REALICE UNA COMPRA EL DIA 20 DE JUNIO Y…"

REALICE UNA COMPRA EL DIA 20 DE JUNIO Y ESTA ES FECHA QUE NO HE RECIBIDO MIS PRODUCTOS, NO HAY MANERA DE PODER CONTACTAR A ESTA EMPRESA LOS TELEFONOS NO LO ATIENDEN Y EN SU PAGINA WEB NO TIENEN NINGUN LADO PARA COMUNICARSE CON ATENCION AL CLIENTE. ME SIENTO ESTAFADO

MAKE A PURCHASE ON JUNE 20 AND THIS IS THE DATE THAT I HAVE NOT RECEIVED MY PRODUCTS, THERE IS NO WAY TO CONTACT THIS COMPANY THE PHONES DO NOT ATTEND IT AND ON THEIR WEBSITE THEY HAVE NO SIDE TO COMMUNICATE WITH CUSTOMER SERVICE. I FEEL RIPPED OFF

"Response was FAST"

It was a FAST response (from Tracy), and she completely resolved my issue! A rare online-merchant experience! Thank you!

"Tracy"

Tracy was fast replying to me when I sent an email about my order. I was disappointed that Sinufix was not available.

"Professional Attention to Duty"

Ms. Tracy immediately researched the issue and immediately resolved it in the best way possible. She is the associate every organization needs.

"Great Customer Service"

Order placed but product delayed and then unavailable. Prompt refund of purchase price. Great customer service, pleasure to deal with.