"Never received order (#96532)"

I placed an order (#96532) and received confirmation of the order being received on 05-10-23. I never received an email that the products had been shipped, but my credit card has been charged. I have emailed twice with no response. I’d like a refund and I can’t find a phone number anywhere to call and no one has answered my emails.

"Thank you for the quick response"

Thank you for the quick response. Back on this and thank you for putting the credit back to my credit card. I am placing a new order for four of the bottles and put in a different mode of mailing them to me.
Fay Cornell

"Placed an order on May 20"

Placed an order on May 20, 2023 at about 7:47 in the morning. The order stated that it could be between 14 and 28 days before the order arrives. I have sent to emails to the address that they say to send inquires to and they will respond within 24 hours. I have yet to hear anything from them. Below are the two emails:

re: ORDER #98465


Jun 15, 2023, 2:04 PM (8 days ago)
to info

To Whom It May Concern:

This is F. Bxxer and I ordered :
Boericke & Tafel, Bronchial & Breathing Aide, 100 Tablets × 6

on May 20, 2023. The summary of the order said I would receive it between 14 and 28 days. It is coming up on 28 days and I have not received it yet. When will it be shipped to me? Either email me back with the answer or call my son Grxx Bxxer at xxx 694-8391 with the answer.

Thank you,
F. Bxxer


Jun 21, 2023, 4:10 PM (2 days ago)
to info


Tracy,

I sent this email last week and have not heard anything back and your website says that you all will respond within 24 hours. I would appreciate some communication, please.

Thank you,
F. Bxxer

At this time we would like a responds and either the order fulfilled or our money back if they cannot fulfill it.

"That the company cares to inform the customer quickly"

The representative (Tracy) kindly explained to me the problem with the lack of the product I ordered and promptly issued a refund.

"No Updates On Order"

Hello,
I have been trying to track my order #103316 and haven’t received any updates. If the order is going to take 14 to 28 days I would just like a Refund instead. I also read the reviews and it concerned me and it’s why I would like to cancel my order. Thanks!

"Rapid refund received"

Items ordered were deemed no longer available and Melody facilitated a rapid full refund.

"never got the order NEVER CONTACTING ME FOR A UPDATE"

never got the order
the don't not answer any phone
try to send email
but its impossible
VERRY CONFUSING TO CONTACT THEM
OR SEND ANY EMAIL ITS NOT POSSIBLE
very bad company
highly recommend to stay away from them

confirmation number FOR THE ORDER
XL7PX6R5K

"Though you were unable to fulfill my…"

Though you were unable to fulfill my order, your prompt response and refund were greatly appreciated.

"I contacted an employee named Tracy"

I contacted an employee named Tracy. She handled my problem very nicely. She had credited my Card account for the full amount. I could not give this review until I saw the full amount back in my Card account. It has arrived back in my account today, 6/21/23. Thank you so much Tracy for your quick response on my issue. Keep up your good work Tracy. The 4 stars was because HC did not have the product I wanted and did not show it was out of stock. But Tracy gets 5 stars. Thank you much.

"Thanks Melody for getting Great Customer Support back to me…"

Thanks Melody for getting back to me and explaining the issue so well.