"Website easy to navigate!"

Website easy to navigate!

"You showed and sold me something you…"

You showed and sold me something you didn't have in stock. Waiting for refund now.

"The manager who I spoke to was…"

The manager who I spoke to was wonderful. Super helpful, patient and corrected my order for me.

"Smooth as slik"

Smooth as slik

"Great customer service"

I have not received the product yet, however I did have a couple of questions about the product while shopping on the website, and so I called the store. Scott contacted the manufacturer for me and promptly got back to me with answers to all my questions, even sending me an invoice by email so that I didn't have to go back onto their website. Great customer service.

"I spoke with both Scott (first) and…"

I spoke with both Scott (first) and Niki (second). They were both very informative and helpful, even as the office was closing and they were the only two left in the building. I'm happy to refer anyone I know interested in purchasing a fire pit to AMS Fireplace. Thanks so much for the easy handling of my purchase and your generous and patient interaction.

"Great outdoor fire pit"

Great outdoor fire pit. Looks like Carrera Marble.
Not just a hunk of concrete, but porcelain,

"Everything went great!"

Product came exactly as described at a reasonable price, and on time. Everything you'd expect!

"The product shipped later than…"

The product shipped later than anticipated, and the AMS rep was rude on email when I inquired about this. I then got in touch with a second AMS rep who was super helpful, and she found the product sitting at the local courier facility waiting to be delivered. Due to delivery restrictions in my area, organizing the delivery was difficult. When the product was finally delivered, we discovered that the lava rock wasn't shipped with the firepit. This took an additional month before we received it.

"Very polite and professional assistance…"

Very polite and professional assistance to my needs.