"Absolute Scammers"

First if you are thinking of buying from Bossa.. DON"T
read their reviews. I ordered ProTon Max and waited and waited.. I have 16 emails and no refund. And then they send an email asking how I like my hearing aids. REALLY? If you are one of the seniors that are waiting for a refund like I am... I think we should all get together with a class action law suit. I'm 70 yrs old and can't afford to be ripped off. Oh watch they can also delete bad reviews

Update:: Just got an email.. Bossa... they want my email or order number ( since the link won't open from trustpilot ) I can't send review details they are asking for.. besides having over 16 emails don't you think they would have all the information they need. Oh and if they don't get the info in 3 days they will delete my review. Hmmm

"I'm writing for my husband who has had…"

I'm writing for my husband who has had his TX5mini+ for little more than a week now after my daughter in law suggested we order a pair of hearing aids online. ( We all knew that it was not going to be a good experience with the wearing due to my father in law and brother in law having paid boo koo bucks, top of the line hearing aids and complaining about them ) , I did research and found these were the best for the money and felt that if my husband didn't like, we weren't out a lot of money, But when they arrived, about 3 weeks, my husband actually read the instructions and off he went. He had them to pass his CDL test, with flying colors, has easily learned how to adjust volume, swapped out the different size cones for adjustment and is amazed with what he was missing to hear! Seems a shame the other low raters didn't have the patience to wait on delivery. My daughter in law has told her dad who has expensive hearing aids to order from Bossa as well as his expensive ones are in the repair shop. Good product, would certainly recommend !

"The Bossa TX-1 MINI a great product"

They have a great product (TX-1 MINI). So far they are comfortable, & working great. Still turning them down, so as not to hear too much!!
I had great response from customer service! I think most of there negative responses are people getting Antsy about waiting for any response from the Co. My guess is that they are receiving a lot of orders causing delays in actually filling the orders. The fact that people recieve an almost immediate response that their order was received, & then don't recieve anything for weeks, they get concerned! Thy then post a negative review! This then makes others even more leery of getting their order!
My advice for purchaser's is to be patient!
My advice to the Co. Is to be more transparent when there are delays! No one wants to wait weeks not hearing anything on what is happening g with their order!

"Do NOT expect a refund"

I returned an order untouched and undamaged to the company on 12/21/2023. As I’m texting today 04/02/3024, I still have not received my refund despite numerous texts asking for them for a follow up. They get back quickly but keep kicking the can down the road. We’ve now reached a dead end. I would not recommend this company mainly because their refund policy is non existent. Getting an attorney would be more costly than the amount of refund. I just don’t want anybody else to experience the same sorry service that I have.
It is very interesting to see the amount of one stars they've received. I’m sure I’m not the only one to get scammed.

Sincerely,

Ken Kindy

UPDATE;
Today, 4/04/24, I did receive a refund from Bossa Hearing in the full amount. I just hope they will listen to our grievances and change their ways and improve their company.

"I ordered hearing aid first of March,paid extra for fast shipment,as of today the 29 th of March have still not received or been advised as to when I will receive.payment was taken out y of Mar."

I ordered hearing aid first of March to

"They are a scam"

They are a scam. I ordered a pair 5 weeks ago as of today still haven’t received. When I ordered they actually charged my card 3 times I immediately contacted them and the charges were pending and was told I would only be charged once. LIE ALL 3 are still on my card!!! I want ALL MY MONEY BACK

"Still no refund"

I returned my order, new and unused, for a refund and it was tracked as delivered on 25th January 2024. Despite numerals emails and promises of a refund, they still haven’t refunded me. I think they have no intention of making the refund given we are now moving into April. Very poor customer service.

"I ordered some hearing aids on March…"

I ordered some hearing aids on March 2nd and I still don't have them and no one will answer me when I email them.

"Comfortable beyond belief"

Comfortable beyond belief! My TX-5s are so snug, I sometimes forget I have them on. They've become an essential part of my day

"Your service is very slow and it's hard…"

Your service is very slow and it's hard to adjust the volume..