"Dryrobe"

Great service from start to finish. Bought a robe it’s great for walking the dogs in the good old British weather. Had to send first one back as to big. Tom made it so easy and straight forward. Totally recommend thank you

"Don't bother save a grand and get a lazy spa"

I purchased the wave spa como eco spa at the end of December for £1300 and have still yet to use it (8th Feb). The heater pump didn't work and after many many emails and videos sent to them for proof, they agreed to replace the liner, heater and pump (all in one). First of all they sent out the wrong liner - one with no built in pump. So we packed it back up and they collected it and delivered the right one. Great we thought. Then we realised when we sent back the broken liner we had sent back the filter housing. So I emailed them 2 weeks ago and they promised to send me one out and it would 'definitely' be here by this week (I have the email to prove the 'definitely' part.).. It has still yet to arrive.

So 8 weeks in we are yet to use this rather expensive new garden ornament for fear of voiding our liner warrantee. In all honesty I would avoid wave spas and save 1000 and get a lazy spa. If I thought getting a refund would be easy I would do that and go back to lazy spa.

The ONLY positive is they use DPD as couriers who have been brilliant.

Avoid.

"Excellent Customer Service"

Excellent service from Patrick started on the chat explained an issue with our power unit. He asked me to pack it up and send a picture once done, he sent us a return label and explained how to send it back and had already ordered us a new one. The unit came today. So reported Monday new unit came Thursday. Excellent service Thank you Patrick and Wave spas

"Good product but not knowledgeable staff regarding problems"

The hot tub is good at a reasonable price. However, if you have any problems the helpers don't seem to know a lot about it. They just ye you the same thing no matter what. 'Make sure the water level is between min and max' and 'make sure the chemicals are balanced' whether relevant to the problem or not.

"The camouflage robe I bought from Wave…"

The camouflage robe I bought from Wave is amazing, the quality is 100 percent, it is very warm and waterproof, I ordered a large at the start and realised it was to big for me as I didn't want a robe to change under it, I only wanted one to keep warm after cold water swimming/dipping, although the large was perfect if i wanted a robe to change underneath it, I asked if I could return my Large for a Medium and this was no problem for Patrick and the wave team, now my robe is a perfect size to wear as a warm coat on the beach. Patrick wes 100 percent helpful with my exchange that arrived two days earlier than expected as my new robe was out of stock and was due back in stock on the 5/2/2024

"Quick and helpful service"

Really good experience with Wave. Patrick replied very promptly to my emails and was extremely helpful.
We were pleasantly surprised by how easy it was to order and receive our refurbished unit.
Thank you so much Patrick we appreciated your help.

"Wouldn’t buy a hot tub from anywhere else!"

Absolutely fantastic company! Would highly recommend. The customer service I received from Patrick was amazing and the hot tub itself very easy to set up and great quality. Thanks so much!

"Still not recieved chemicals I ordered…"

Still not recieved chemicals I ordered before Christmas.

"Poor quality products"

I purchased a spa around April last year, had the spa for a couple of weeks it developed a leak on a welded seam. I contacted wave spas who replaced the item.
New item arrived inflated and went out of shape and developed a large bulge, contacted wave spas who apologised and replaced it.A couple of weeks later that one developed a leak again wave spas replaced it .

I’ve got to clean it this morning guess what, it’s developed a leak.
Have emailed them this morning to get a full refund and buy a quality product elsewhere.

Don’t waste your money on these spas, quality extremely poor.

Will never buy from this company again.

Peter

"Paddy & Zoe have been so super helpful"

Paddy & Zoe have been so super helpful. The service I received was excellent and they really helped me out when working abroad and trying to order for a gift back in the UK. Best paddle boards going!