"NOT WHAT I EXPECTED TO BE DELIVERED"

3 Items were ordered, but guess what was delivered! A pair or used Black and Pink children's NIKE trainers

"Great company and service"

We bought our wave spa a couple of years ago and we decided to keep everything as per instruction from wave spa company we recently purchased another starter kit to keep our spa clean and working properly the service all round was excellent and I would recommend wave spa's to anybody

"Speedy service thanks"

Speedy service thanks

"Brilliant Buy"

Foam sides which makes it sturdier and won't develop an air leak. Nice and deep and big enough to float in. We have a crease in the bottom but it is in a temporary location so we will work on that when it is moved. Husband absolutely loves it too, says it is great for his sore back

"Appalling customer service"

We purchased our spa in lockdown and it’s been plagued with problems. The heating unit has frequently broke down under warranty. I would avoid purchasing anything from this company. Contact with customer services is slow and problems get passed from one person to another with no effective resolution.

I’ve now been waiting nearly a week for a returns label which I find appalling service. I’ve paid for a repairs service yet I’m still unable to send my machine off for a repair. The customer service is abysmal.

"Our Wave Hot Tub is perfect for us"

Our Wave Hot Tub is perfect for us! The Osaka 6 person with rigid edges looks stylish, works well and is a great price. We received it with a couple of days of ordering and have no problem with it since. Definitely recommend!

"Received a California spa on Thursday"

Received a California spa on Thursday. Assembled on Sunday and went to add water and the spa is leaking from one of the connections that attaches to the pump. Tried everything to resolve but still leaking. Obviously a faulty liner. Contacted wave by email and by Facebook messenger. Also tired to ring, only response was an email to say they received my query. Not happy as it is for my young adults who have autism and adhd. Customer service poor and not able to get through by phone. I throughly researched before buying and I’m left with a pump that works but a liner that leaks for over £500.

Spoke with Patrick from wave yesterday and have been advised that I will receive a new upgraded spa. I need to send back my pump, hopefully I get the dpd returns label soon. I thank you for quick response following my complaint

"I was asked to leave an honest review…"

I was asked to leave an honest review about my expieriance by a lady called Akhila and so far its great i have used my hot tub twice since setting it up and have not come accross any issues so far. I hope this hot tub will last for a few years i got 16 free filters with the hot tub and the hot tub was on discount too! Great deal highly recommend. The jets are strong and please do by the insulation accessories it makes a huge difference when it comes to heating it up, it heated from 20 to 35 in just a few hours amazing :)

"Wave Atlantic Inflatable Hot Tub"

I ordered the Wave Atlantic Inflatable hot tub and wow! what a great bit of kit and the assembly was also very easy.
I am very happy with the product and it is good value for money.
I spoke to James who was very helpful.

"Horrifically bad"

Gosh what is wrong with this company?! Been calling them for a week and no one answers the phone. Left messages and no one calls back. Sent emails but they go unanswered. Finally got a reply on Instagram but they are talking rubbish and not even answering a simple question 😡😡😡😡. I was only trying to order from them but guess I will go to their competition now given they are so so poor.
I see that I have had a response from you now via this medium and from Instgram. I was not in continuous contact from you via instagram at all. I still have not had a call back from the message I left you and no one offered to speak to me directly. The questions I asked on instagram were not answered correctly and the incorrect links were sent so I have given up.