"Shocking"

Received a faulty hot tub unit, service has been the worst I have ever experienced.
Constantly chasing, no one answers the phone and email communication takes days

"Misplaced information manual"

Excellent customer service speedy reply & info sent over immediately. Request dealt with in 24 hours. Thanks again to Tom & Demi for their help in resolving my issue. 😉

"Spa filter cover"

I contacted Wave for help with getting a spa filter cover for my autistic granddaughter as her friends dog had chew hers when cleaning it. They informed me they were out of stock in England and sent me a links for America. Unfortunately America do not post to England. On letting them know this they went above and beyond to find a cover and sent it free of charge. I couldn’t thank them enough as the spa really helps calm her down. Thank you to all the Wave team that have been involved in helping me with this situation and making my granddaughter a happy child again

"I ordered a spa weeks ago"

I ordered a spa weeks ago. They somehow said my package got lost. I got a phone call from him now it's been 3 weeks later. No phone call, no product. No no nothing they would. I strongly recommend not using this company. They're charging me for it. They're building my car but I never received a spa. I was told that it got lost. No customer service never reached out like they were. Tell me what was going on when I would have it very bad I wouldn't. I would not recommend buying anything from this company and I know about 10 other people that have had problems with them and I'll be making sure that everybody writes a review. So please be careful they don't like to return emails. They don't like to know what's going on. They just want to charge you for a product that you do not have

"100% recommend"

Very easy to order
Quick delivery
Really really easy set up
Used more than I thought we would
My granddaughters love it as much as we do

"Great price"

Absolutely love my spa

"Great company- efficient and very helpful."

Great company. Bought an Osaka spa a couple of years ago and it has been brilliant. Had a very minor problem (with a fault code) which customer services dealt with immediately and no further issues since. Buying extras (chemicals, thermal liner) has been a breeze and at very good prices as they routinely have very good offers. Definitely recommend.

"Started ok, quickly turned into a massive scam."

Ordered the most expensive, new model rigid tub. Cost £1900. Arrives on time, get it set up, and all is ok. The very next day I get a call explaining they have a design fault and they are recalling every model. Not good. I now need to drain down and re-box a massive tub after having it for 1 day. These should have been properly tested at the design/build stages. I am offered a 35% discount and a free inflatable tub to soften the blow while waiting another 4 weeks for my ‘hopefully’ fine original tub from new stock. This purchase was timed for my daughter’s birthday, so the loan tub is very important so that is not ruined. They say I will receive emails detailing the new collection/delivery days/times. No emails come, and I inevitably miss the collection. And no free temporary tub arrives. I now have 5 massive boxes in my hallway, a great entrance for guests at the event, and no hot tub for the kids to use after the daughter hyped it up to all her friends. They knew about the birthday, but clearly didn’t care. It's been over a week, no one responds to my emails, and there are no phone numbers you can call. I am £1900 down and have a useless hot tub boxed in my hallway forever. Utterly disgusting service! Will have to fight this in court.

"Have bought previously from waves and…"

Have bought previously from waves and had no issues with the hot tub we upgraded to a new one this year quick delivery to northern ireland and very happy with my purchase 10/10 for everything

"Great product and service *****"

Great product and service *****
Quick delivery