"The young lady that spoke to me was…"

The young lady that spoke to me was very polite and understanding and easygoing and helpful having more people like Cleo

"Terrible company"

Can write a new review now ACI have finished their "investigation" Still won't listen to the fact that I am due them nothing. Only interested in trying to bully people into paying money not due and since they have bought the debt they do their best to stop you talking to the energy company yourself. If this company contacts you take legal advise and avoid contact

"Top guy"

Top guy, understanding give him a pay rise

"Good communication"

Good communication. But they tried to get me to pay more a month than I was able to

"5 star service "

I had a great and professional experience interacting with Thobeka. She was patient in relaying all the information to me, that I needed, which was clear and understandable all whilst being very polite and assisting me in every way she could.

"I spoke to a woman called Chloe who was…"

I spoke to a woman called Chloe who was very helpful and helped me with my account and gave me the best advice on what to do next. she was very polite and understanding with my situation as well. very good service.

"I called today to set up a payment…"

I called today to set up a payment plan,Hamiz was very helpful and set up a affordable payment plan

"They went through every situation"

They went through every situation, compassionate, understanding and knowledgeable. Done a payment plan which is affordable for me.Good people

"Spoke to Carl today and he was an…"

Spoke to Carl today and he was an absolute gentleman, was very understanding of my situation and helped me out more than anyone I’ve dealt with before , think he needs a promotion

"Fantastic service "

Bonnie called me today to settle an account and was nothing but fabulous and super helpful! Sometimes these types of calls can be stressful but Bonnie was nothing but patient, understanding and did her job beautifully!
I’m happy with the service I was provided today, thank you!