"Excellent customer service "

Customer service representator was very polite and she listened me with patience and she resolved my query. Excellent

"Izzy was so helpful and understanding"

Izzy was so helpful and understanding. She was polite and went out of her way to explain the process without judging
Thank you

"Staff were helpful friendly and…professional "

Staff were helpful friendly and professional and are looking into my situation

"Brilliant"

Spoke with Matthew, so helpful and friendly left the call feeling reassured and all my questions answered. Payments set up to reflect my situation. Thank you!

"I called them today and they have…"

I called them today and they have really helped me I’m a recovering drug addicted and these letters have been playing with my mind I am glad I got in touch with them today been really supportive

"Demi"

Demi, was brilliant took her time to explain everything and was very patient with me o no the phone. Brilliant worker thank you Demi

"Finson was very helpful and explained…"

Finson was very helpful and explained all actions accordingly. Credit to ACI.

"Absolutely idiots these are can't wait…"

Absolutely idiots these are can't wait untill they send this company called verify round to my house as they have threatened me with them bring it on ACI!!!!

"Problem Resolved "

There was a issue with my account where two direct debits had been set up for different amounts so contacted ACI, spoke with advisor called Pete and he was brilliant in dealing with my query. Made it easy to resolve my issue as well.

"Outstanding support from Aqib during a moment of stress"

I had an urgent and important issue that was causing me a lot of stress, but Aqib stepped in and turned everything around. He was calm, efficient, and completely focused on assisting me. What stood out was how quickly he understood my circumstances and took action— he lifted a huge weight off my shoulders.

I was overwhelmed at the beginning of the call but Aqib kept me updated throughout, which made the whole process easier. I genuinely appreciated his professionalism and the way he handled everything with care and consideration. He made a very stressful situation easier to deal with. Honestly, I couldn’t have asked for better support. Thank you again.