"Great product"

Great product. Fast shipping. Great customer service

"EXCELLENT Customer Service"

This review is more about the customer service aspect, as the product is still new, so I haven't had it long enough for a full review of that.

In a word, the customer service was excellent at the most crucial time... something went wrong during the order/delivery process, and we were mistakenly given some incorrect information that led to some lost time. The representatives we spoke to were extremely professional, attentive, and appropriately responsive. They not only took responsibility for the error, but they also stayed in contact with us until the entire issue was resolved, the product was in our possession, and Fogatti Living had taken appropriate steps to ensure we were satisfied with our experience. Thanks, Fogatti Living for caring enough to turn a frustrating mistake into an example of customer service excellence. We will definitely recommend you whenever the occasion arises.

"Fogatti Tankless 55,000 BTU Heater"

The Fogatti Tankless RV Water Heater is ABSOLUTE GARBAGE. It began to scald the hell out of us while showering. Heater broke within 10 months, and “CUSTOMER SERVICE” is an even bigger joke. Never spoke to a technician, not a single time, after multiple email inquiries. The company knows their product is an absolute POS so they hide behind emails. I called the 800 number at least a half dozen times, and it’s just someone in another country takin’ punches for them. One of the young women admitted, the company erases sales data every 6 months so warranty issues can be deflected as much as possible. I purchased my unit directly from Fogatti, and suddenly the company website did not recognize my user name and password when I began to inquire about the warranty. So, I used a screenshot of the shipping notice with order number during the “warranty claim” because Fogatti miraculously needed proof of purchase. Every single person who did respond could not find the order number I provided. If I could leave negative numbers, I would. The technician who installed my NEW TRUMA said, GOOD LUCK with the warranty claim. It’s going to be a huge pain the butt.

Fogatti is just more CHINA CRAP. STAY AWAY!!!

UPDATE 07/26/2023

STILL NO REFUND AND ARE COMPLETELY IGNORING ALL INQUIRIES. I have a return receipt via FedEx. They’ve had my POS heater for more than a week.

Again, STAY AWAY this company makes garbage and uses the “warranty” as bait. I was dumb enough to bite. I’ve asked multiple RV Techs and everyone reported similar experiences.

"Not very happy..."

First, the device works exceptionally. Does it work better than what I had? No... It's about the same as the competitors.

I'm not happy with you folks. I have called twice and never received a call back. I have questions, and now no way to ask.

Incidentally, you might try mentioning for many installations you will need to figure out how to make it fit.

"No technical support"

I bought two units in one year and the first time I need technical support there is none.

"This is the second purchase of a…"

This is the second purchase of a fagotti hot water heater in less then a year. The 1st was for our travel trailer and purchased the 2nd for our fifth wheel. When I called for information on the model for our fifth wheel, I asked about the new model which is a 100.00 more after talking to the representative on the phone I was more then comfortable purchasing the same model 55,000 for our fifthwheel. We had no trouble installing even with an on command system in our 2019 keystone alpine 3800fk. We did not include it in the incommand system we hooked into the 12v through a light. Works great don't know how I ever lived for 4 weeks without it. Thank you again for all your help and a great product.

"The product fit right into the space…"

The product fit right into the space the old water heater occupied. It was only a six gallon holder. This tankless water heater gives 20 min. of hot water and performs well.

"Fast shipping easy install"

Fast shipping easy install, and works AMAZING!!!!

"Shipped and never arrived and could…"

Shipped and never arrived and could never speak to anyone

"Product is an amazing replacement for…"

Product is an amazing replacement for my older tank style water heater. Was a direct fit so no cutting or modification. The extra steps required like running electrical and mounting control panel were easier than expected and everything was labeled for ease. Can’t say experience with customer service could have gone any better as well. Mail had lost my unit and fogatti had a unit at my doorstep the day after I spoke with them. Will definitely be recommending them to friends and family!