"Worst experience ever!!"

1. I ordered through fogatti direct. It processed 5 times through my bank account. Had to call the bank and straighten it out. No help from customer service.
2. The rv a/c unit had to have an adult signature. That doesn't work if I get off at 530pm and fedex is already done for the day. Had to take off work early and drive to the next city to the fedex place to pickup my a/c unit.
3. They didn't send all of the parts. They left out the control wire for the control pad.
4. The unit was too large for the hole. They couldnt make the unit 14inches square like everyone else. I had to make the hole larger.
5. After wiring everything up, no display. You need to have 12 volts DC at the unit for control power. The instructions say to hook it up to your battery. Do you know how hard that's gonna be. Why didn't they just put an 120vac to 12vdc transformer in the power box? I've ordered thermostat wire and a transformer through Amazon. But needles to say, i have a new unit,but to this day I've not been able to enjoy it.
6. The duct for the supply side is too short. I've called customer service who turned me over to technical support who has not yet contacted me.
If I wouldnt have spent $1,100 on this unit I would carry it down and throw it in the dumpster out of frustration.
Keep in mind, I'm mechanically and electrically capable of installing this unit. I'm actually very easy to please. But this has been the worst experience of any project I've ever worked on.

"The thing we loved most about Fogatti…"

The thing we loved most about Fogatti is the simplicity of the website. on top of that we love their products. we have the tankless water heater and now the 13,500 BTU roof top unit. both work amazingly well. we have already recommended these items to numerous people along with telling them how good the products are.

"We love our new on demand water heater"

We love our new on demand water heater. It's nice not to have to worry about running out of hot water.

"Prompt"

Prompt, understanding and courteous

"Stop looking and just buy it."

I looked at a few on demand water heaters and decided on this one.
Install was a breeze, works as it should and is fairly efficient on propain.
It replaced a suburban 12gal had to order the big 18x18 door. Everything fit great and looks factory

"Fast shipping"

Fast shipping, excellent packaging, installed as instructed

"Great service"

Great service, excellent product

"Where is the door?"

Quick response to questions when ordering. Although the site claims to include a door, if you require an 18x18 door, it us NOT included and cost an additional $80.

"Not a Good Introduction to Fogatti"

I'm not sure how the product works yet, as the wrong one was sent first. I asked for expidited shipping on the replacement, so I would have time to install it before our Memorial Day weekend trip. The replacement is supposed to be delivered today(the day before we leave), which was longer than the original took. Hopefully I can edit my rating after I install the unit next week(after our trip).

"I recommend it, read why !"

I have a 1997 class A diesel pusher still running the original water heater, a suburban 6-gallon tank propane unit. I was going to install an electric point of use water heater inline before the propane water heater. The more I researched and considered I may not have the electrical requirement in all situations, the more I decided against it for now. I use the coach for work travel and usually have unlimited electrical, but it can be delayed for a week or two upon arrival. That being said I decided on this Fogatti because of the on-demand feature and I believe it uses far less propane than a tank heater. I have been using the Fogatti now, every day, for a month. Working perfectly and yes it will heat water as long as you want or until you run out of fuel for it.
I may install an electric on-demand/point-of-use heater in the future just to save on propane (LP Gas) when parked for months on a job.
The Fogatti was worth the investment, I would buy it again for any RV I own.