"Wrong product- knock off"

The product delivered was not as described. It was half the number of pocket springs and clearly a fat inferior quality in terms of materials etc. It appears to be a counterfeit product as I ordered a mattress the same model as my current mattress and the product delivered is nothing like the genuine one.

After raising this I've not heard back after a week. No customer service. Avoid

"Prompt delivery with regular updates"

Prompt delivery with regular updates. Mattress arrived as described. Called when on route with an approx arrival time and again when they arrived. Thank you.

"AVOID THESE SCAMMERS !!"

AVOID THESE SCAMMERS !!!
THANKFULLY GOT MY REFUND FROM PAYPAL. NOW THEY WANT TO COLLECT THE MATTRESS AND I ADVISED THEM I HAVE COVID AND AM ISOLATING AND I WAS THREATENED OF LEGAL ACTION!!!
DO NOT BUY ANYTHING FROM THESE LOT EVERYTHING IS CHEAP AND RUDE STAFF. OPENED A DISPUTE THROUGH PAYPAL AND WON THE CASE STRAIGHT AWAY !!! AVOID !!!!

"Superb quality mattress"

Just want to leave a review for mattresstime ,after searching for day for my perfect mattress and being told that a 3ft 6 is an odd size so will have to be made special at a high cost found this company ,read reviews which didn't sound to good and was very off putting ,but went ahead with order for there Ruby mattress which they said they had in stock when nobody else had that size ,came in 2 days ,Wow what a mattress superb ,thank you so much guys slept on it last night ,best mattress iv ever had fitted my antique four poster like a dream ,what a mattress for the money worth every penny ,can't recommend enough, take no notice of these bad reviews as in my experience they are prompt ,polite on the phone, a fantastic company ,would highly recommend to everyone ,many thanks guys,your doing a great service ,Joy Bebb.

"5 Star Service"

Placed my order on an easy to use website and emailed customer support for a delivery date. Rebecca got back to me straight away and my order was delivered without a problem. I on the other hand made a daft mistake and ordered the wrong size mattress. I emailed customer service and once gain Rebecca sorted out the problem and a new mattress was shipped to me the next day. I have found the company to be professional and fair with excellent customer service.

"Great mattress and great service"

Order number 200003017 ordered a memory foam mattress from here really comfortable and well made. Fast delivery and great customer service

"Rapyal Sleep Support Chepstow Mattress"

This is a very nice mattress, comfortable, supportive and a very good price. The delivery was extremely quick and on time. I've had this nearly a year now and it feels like its still new.

"My whole experience was not something that will happen again."

My whole experience with them was awful. I ordered a middle of the range mattress and it was dragged from the van and dumped in my garage. I checked it over as the outer plastic protective cover was ripped, to find the mattress was stained and holes in the lining on two corners. I phoned them to complain only to be offered a 10% discount. Obviously I declined and asked for an exchange. All this took over a week to sort out, when I phoned to ask when the exchange would happen, I was told the delivery company would be in touch. They did get in touch 2 days later when they turned up at my house.
Since receiving the Hf4you Ruby 1000 mattress and sleeping on it, I would not recommend it, certainly not the standard that I was expecting, the lining is see through, the springs are noisy and I dare not lean out as the sides collapse. Thankfully it is for the spare room and won’t be in use daily.

"AVOID LIKE THE PLAGUE!"

One of the signs that a company values it's customers, is when they respond to reviews and try to sort things out. Seeing all these and no responses, confirms my experience.
I purchased 3 high end Mattresses from this company 7 months ago.
The mattresses are ok but their after sales service is non existant.
I used a well known cashback site for the transaction and needless to say it didn't track.
I contacted both companies and Mattress Time told me they were not affiliated with any cashback sites!
I then contacted Advertising Standards and their investigation revealed that Mattress Time were lying to me.
I contacted them again and they continue to lie about it.
If there is ever a guarantee problem, I can see I would have to go legal.
Avoid these dishonest people!

"Avoid this company- very unreliable!"

Avoid this company- very unreliable and do not apologise for failings!

I ordered a mattress last week, received an email to say they would deliver two days later. I thought ‘brilliant service’. Waited in all day, no delivery, further email to say would be delivered the next day (no explanation, no apology). The next day came and went with no delivery and ANOTHER email to say would be delivered the next week (Monday). I gave up and cancelled the order as far too unreliable, really poor communication, no explanation or an apology for the inconvenience. When I attempted to call to cancel the order- no answer- voicemail only. No call back, so emailed to cancel. It was only on the second email chasing up the cancellation that they replied confirming cancellation but no apology again.

This company lets itself down And it’s customers- had they have communicated effectively, this order may have been completed...... I now have wasted over a week on this company.... and now am having to wait up to 7 days for a refund. Fortunately I have paid on my credit card should they start to mess me around again- I will claim.

Avoid!!! Discounted price is not worth the hassle and unreliability.