"Terrible customer service- ongoing…"

Terrible customer service- ongoing refund complaint since August.

I have given photographic proof of size of the package from the courier which is a completely different size to the part you are suggesting I received.

Don’t waste your money with this company. Outraged by the accusation of me of lying and then when I ask you for a full investigation with CCTV of my package being unboxed you cannot provide it… even though I have sent you proof.

"The Carpet Stop - Cheadle."

The Carpet Stop - Cheadle: I was very disappointed with the service I received from this business. I was initially planning to have flooring in 6 rooms, but left it at 3 in the end. I will go elsewhere for the other rooms. Overall , it was an expensive mistake, but lesson learnt as they say.

"Happy overall just a few niggles"

The carpet looks nice, the underlay makes it feel very soft underfoot, however were shocked when the fitters rolled out our carpet on the drive/road. It also felt rushed. You also have to deal with the leftover carpet and underlay. The estimator was very knowledgeable and helpful however I think that the itemised estimate/invoice for carpets/flooring needs breaking down, with the price next to the item, rather than an overall price at the bottom. We paid for a furniture move but do not know how much. We will see if the carpet lasts the test of time.

"Great service and price from Miz"

Great service and price from Miz. Will definitely br back

"Excellent customer service"

Excellent customer service from the sales team in store to the fitters and the quality of carpets!
I have had all of my upstairs fitted with carpets and flooring from The Carpet Stop and wouldn’t go anywhere else.
It makes me question how genuine the negative reviews are to be honest.
But then the fact that the positive reviews out way the negative ones, speaks volumes in my eyes.

"Went into the shop looking for guidance..."

Went into the shop looking for guidance on a design for my bathroom. The lads there were very helpful and prioritised my needs rather than pushy sales. The experience in store couldn't have been any better and would definitely recommend!

"We will be back"

Great customer service. Elaine found us the best deal. The quality of the carpet is fab. The fitter was friendly and measured additional rooms. He explained what would be a good quality long lasting carpet. We will be back !

"New stair & landing carpet and underlay…"

We recently had new carpet and underlay to the stairs and landing. The service was amazing from start to finish. The initial salesman was extremely informative and helpful when we were choosing our flooring in the shop. James made an excellent job of fitting the carpet. All staff were polite, professional and punctual. We're thrilled with our new carpet. Looks amazing.

"Ì had a very good and helpful…"

Ì had a very good and helpful experience going forward visiting the Derby carpet shop. They helped me choose the carpet and flooring for my bathroom very good prices affordable in the current position with everything increasing in price. The fitter wS also excellent.from beginning to end love my carpet and I would highly recommend 👌

"We recently had Kardean flooring"

We recently had Kardean flooring. The service was amazing ! Elaine served us and was extremely informative and helpful when choosing our flooring in the shop. Joe and Corby lay the floor in a herringbone style as requested.

They were polite and professional. There craftsmanship is second to none. They were punctual bang on time both days. Can't recommend them enough ! Plus they appreciate the odd bacon/sausage cob !. We always get carpets from the Carpet shop and received good service tge service was no different with the Kardean flooring. Really pleased with it ! Looks amazing.