"10/10 "

I can not fault the service from David at Hale.
Nothing is too much trouble and the ring I had made was perfect, stunning and within my budget. I was so impressed with Steven Stone's quality jewellery some 8 years ago when I had a diamond ring and necklace made that I chose them to make a dress ring for me recently. I was very pleased with my stunning ring and also the service given by David again. Top quality service and amazing design service with beautiful jewellery within my budget, David listened to my ideas and advised on what would work and look good and delivered exactly the ring I wanted

"Best Jewellers in Manchester"

Fantastic jewellers that make bespoke rings and have a genuine interest and care in helping choose the perfect ring. David was brilliant and very calming throughout the whole process in helping me pick an engagement ring. At no point did he try to upsell and if anything he always came with suggestions that were slightly below my budget and he knows his stuff. I would 100% recommend using Steven Stone if you want choose a quality ring that is unique to your requirements at a good price. You'd be surprised to know that they actually come in much cheaper when compared with the average high street retailer.

"Wonderful Experience"

Picking the right ring was such an enjoyable experience. The Hale store sales assistant was extremely knowledgeable and did not make me feel hurried. The ring is beautiful and my fiancé is extremely happy. I will not visit anywhere else going forward for any jewellery purchases.

"Bought an engagement ring last year"

Bought an engagement ring last year, via in-store visits in Marylebone. Service and care were top-notch. Highly recommend. Cannot comment on online-only experience, but in-person was great. They were knowledgable, helpful, and attentive, with great follow-up service

"My experience with this establishment…"

My experience with this establishment has been less than satisfactory. I placed an order for an engagement ring over a month ago, and regrettably, I have received minimal communication from them, except when I actively pursued updates. Initially promised delivery at the beginning of the week, I am now informed it will be by the end of the week. Given the significant financial investment involved, one would anticipate a higher level of service. Unfortunately, I cannot recommend this place based on my experience.

"Excellent service"

Excellent service! We had to return due to the diamond in my engagement ring feeling a little loose, which was resolved very quickly! Jason was thorough in the assessment and also offered to check over my wedding band at the same time, both rings were checked over, cleaned and returned within 10 minutes! Highly recommend Steven Stone for both their knowledge and professional service!

"Ordered a product off the website"

Ordered a product off the website, paid, and received an order confirmation. Received a call from a Manchester number saying the product wasn’t available as was “already sold” and tried to get me to agree to an alternative - I’ve heard of ‘bait and switch’ before in the jewellery industry. Used a credit card for payment protection but it wasn’t needed as Steven Stone issued a refund.

"Steven Stone , a gem of a find"

After searching and not finding the perfect ring for my special birthday we made an appointment at a Steven Stone and had the perfect ring made. Alexandra helped guide us through the process and made it so easy. They had the ring ready when they said it would and even arranged for someone to meet us in the store as it was closed due to storm Eunice, although eventually we did not make it they really went the extra mile. When we finally collected the ring the next day it was stunning and certainly exceeded my expectations. Thank you to Igor and all the Steven Stone Staff. A true gem, will definitely use again

"Ring Purchase"

I recently used Steven Stone for purchasing my engagement ring. I was extremely specific about my requirements and I was on a short deadline but this was no trouble for the team.

Sadly, my diamond was lost in transit - no fault of the retailer but they handled the situation excellently. They gave options for both if the new diamond arrived in time or if it didn't so I was put at rest. Luckily, the new diamond did arrive but it was reassuring knowing we had a back up plan if not.

The reason this isn't a 5* - The ring was delivered in a damaged box which came apart when I opened it. As soon as I opened the package I could see the box was damaged as it wasn't shut properly and had come away at the back, therefore the retailer would have known also that it was damaged when sending out. This isn't what you expect from a highly reputable jewellers. I contacted the store the same day and they sent out a new box for next day delivery.

"My experience was perfect and I love my…"

My experience was perfect and I love my rings, they are stunning! I did an on line chat with Ronnie, due to Covid, and she then asked to give me a call where she explained all about the diamond I had chosen. My diamond is in memory of my mum and Ronnie invited me to a face to face appointment to ensure I got exactly what I wanted. Ronnie was so knowledgeable, paying close attention to detail and assuring me on my purchase. I cried when I saw my ring, it is perfect, as promised! I did go over my original budget, but Ronnie was excellent at comparing stones to see where the money was going and I knew what I wanted and what I’d be happy with for the rest of my life, so happy to stretch (my husband grumbled a bit!). I am truly happy and satisfied.