"amazing service, low fees"

amazing service, very fair cots and lots of experts to refer to. Whats not to like!
Shout out to AnnMarie and her team of experts.

"Data entry query"

I emailed a query at 9.30 this morning, asking for help with one particular piece of data entry in My Fund Accounting. Just two hours later I had a response giving me clear step by step instructions how to do it. This swift reply was despite an automatic response saying to expect a reply in 3 to 5 working days. I didn’t have to wait three days, just two hours.
Thank you Data Developments

"Superb customer service "

Called and had the fortunate opportunity to speak with Adam. To say he went above and beyond was and understatement. After solving the initial query very quickly, he noticed some quirkiness in the account and took me through a complex rectification process that he explained fully. He waited on the phone until I was confident to repeat further steps myself. Moreover, he allowed me time to do what I needed to before calling me back to help me further with an historic error that he had spotted. I cannot thank him enough and can only praise him for his outstanding customer service. If there is a ' rewards cupboard ’, can I suggest that his manager unlocks it and rewards him suitably.

"Over and Above"

Following the independent examination of our accounts our accountant requested a bunch of journals be applied to our MFA system. I was aware that not all of the journals requested actually needed to be journals because MFA has Assistants to do many of the things required. Adam not only helped me to understand the reason for the requests and exactly what had been requested, but gave me the right questions to take back to the accountant for clarification. The correspondence with Adam lasted for a couple of weeks during which time did he not only talk me through all the necessary actions but also produced a 10 page script for me to follow, to ensure everything was correctly covered. Having worked in IT service roles for over 37 years I am fully aware of the level of response from most support functions and Adam's was for sure Over and Above. Many thanks Adam, it was a pleasure!

Peter

"Very quick resonse to my queries"

Very quick resonse to my queries and a detailed report to help me correct some errors made in the past.

"Outstanding help system"

I needed help to unravel probelms I had got into when splitting two chrches sharing an account to separate chruches. As usual the Data Developments help was ouatanding in its speed of action and its clear and practical solution.

"A great financial accounting system"

A great financial accounting system, easily learnt way around everyday usage with knowledgable support when needed.
It will assist us in recording transactions for later analysis with the reporting available and meeting our year end statutory obligations.
An excellent price for this professional online software.

"Excellent repose to my query, by a member of staff who actively listened, clarified his understanding and then helped solve the issue. Excellent customer service"

I was asking for help re starting balances and correcting my mistake. I was able to speak to a person who listened to my issue, clarified that his understanding was what I had said. I was guided through the process of correcting my error and now the accounts look accurate.

"Brilliant support"

You solved a problem for me that meant I could have correct accounts going forward promptly.

"I had an issue with the church accounts…"

I had an issue with the church accounts that I was unable to resolve

With great patience, the Support team managed to resolve the problem