"Helpful, Knowledgeable "

Helpful, friendly, knowledgeable advice readily given by Daniel & Scott. As a hot tub owner already I will return for hot tub care products etc.

"Awesome customer experience!"

John could not have been more responsive or helpful at every stage of our buying journey. Highly recommend service and a fantastic product!

"Process easy to navigate and order only…"

Process easy to navigate and order only downside was postage charge cost almost more than the parts ordered and was only a tiny Jiffy bag used.
£8.10 parts and £8.00 postage !!

"Great service"

Great service from Daniel and Scott. We absolutely love our Hydropool and the whole process was made super easy. L

"They were able to repair my Hot Tub even though I was out of the country"

They were able to repair my Hor

"5 star service, genuinely happy 😊"

We attended the Southampton boat show in 2023 where we got to see the spas in action and asked any questions, staff were super helpful. Then attended again in 2024 where we dealt with Ollie who was fantastic at going through the spa with us. We paid a deposit and took delivery in 2025. Scott Wiggins kept in touch via email answered any questions and guided us through what would happen. On delivery day we had Simon and Adam arrive super friendly and respectful of our home. Set up went really well, within 3 hours. Then to finish off a phonecall from Scott to confirm all went well. Customer service is brilliant which running my own company I know is super important. I am really happy with the service received and our 679 platinum hydro pool spa ⭐

"Efficient service "

Efficient service . Polite and helpful service by Luke who entered and opened our hot tub. He is a contractor to Hydropool.
Not easy to communicate with Hydropool service department direct for advice and information re follow up and parts
The 2 are not joined up which is frustrating

"Top-notch customer care and a fantastic engineer"

We had a few minor issues with our Hydropool product, but the customer service we received was outstanding. Chyna, our customer service contact, was incredibly professional—she took our concerns seriously and made sure everything was addressed promptly. She also arranged for an engineer visit, and Andy, the engineer who came out, was excellent. Not only did he resolve the issues efficiently, but he also took the time to explain everything clearly. Top-notch customer service and a fantastic engineer—very impressed!

"Good replacement product and quick"

Good replacement product and quick delivery

"Scott Wiggins at Hydropool was superb"

Scott Wiggins at Hydropool was superb: he went above and beyond to support us in resolving the problem we had. The resolution was prompt and he was clear and thoroughly professional with his advice.