PureShowers.co.uk

Home & Garden
badge Company profile claimed
180 reviews
Overall Rating
Customer Reviews about

PureShowers.co.uk

Write a review about www.pureshowers.co.uk
Show Reviews

Jennifer Kirby

5.00/5.00

"Excellent product and service"

Excellent product and service. Helpful

20/01/2024

s kim

4.00/5.00

"I received this yesterday from Amazon…"

I received this yesterday from Amazon to replace my old shower was leaking everywhere.
I bought new shower head and fixed it
So easy when I tested it with water running good pressure but l noticed there a leak out of shower head tube l had use trefon tape to seal the leak,it’s working fine

20/01/2024

Kammy Z.

5.00/5.00

"Very happy with the purchase"

Very happy with the purchase! :)
If you would like better hair and skin this is the shower filter you need! Easy to install!
Will order again! :))

01/12/2023

David Currie

5.00/5.00

"Slim-line Shower filter"

The filter made an almost immediate improvement to my hair and scalp. Exactly what I'd hoped for.

01/12/2023

Barbara H

5.00/5.00

"Very happy with this shower filter"

Very happy with this shower filter. Water is softer and my shampoo lathers at last!!

01/12/2023

ST

1.00/5.00

"Painful experience"

The instructions that come in the box with the Slimline Shower Filter are completely not fit for purpose. I had access to a pdf document that the company sent me before I made the purchase which offers better instructions than the ones in the box but still not great. For example, they sell an angle pipe for if you don't have space with your setup because it's too close to the wall - but the instructions do not cover installation with the angle pipe. 
After a number of emails back and forth, I eventually had enough information to attempt the installation. The filter leaked dramatically from the central section. Turns out that the filter arrived with the rubber seal out of place. Not sure how common this is, but it was an extra bit of hassle for me.

They send plumbers tape/teflon tape with the filter and the instructions mention to wrap it around the male thread - but don't cover how to do this. I tried several times but the angle pipe and filter do not fit together properly to screw in all the way. This means that a portion of the plumbers tape is left visible. I had specifically asked if the plumbers tape would be visible after installation before purchasing and was told it would not be. In fact, it is visible in two places which is not visually not pleasing - but teflon is a toxic material. The whole point of buying a shower filter is to remove unhealthy elements from the water so it's obviously rather counter productive if the water is coming into contact with a toxic material post filtration. After I'd had multiple goes with them suggesting wrapping the tape round different numbers of time and still had tape visible, they suggested I try it without the tape at all and that might work. That suggestion would have been much more helpful at the beginning of the process. After so much hassle with it already and finally having it kind of working, I am reluctant to un-do it all to try again without the tape.
The company seems completely uninterested in feedback. I pointed out the gaps in the instructions a number of times. I asked why they don't have the resources listed on the product page/elsewhere on their website. To get every piece of information, it was necessary to write and email and then wait for a day or two to get a response. There is a phone number on their website, but it is a third party service and the people who answer the phone have no technical knowledge of the filters and they are unable to put you through to someone or arrange a call back. It took me several weeks before I had the filter installed relatively successfully as I had to un-do it after the first few attempts because of various issues and leaks (between me being busy and waiting for a response to my email). Simply not interested.
The finish inside the filter was also not great - a bit rough and a metal shaving in there.
In terms of the efficacy of the cartridge in filtering the water, I don't feel able to comment. I haven't noticed a difference. I already had a shower head that improves the water quality with some ceramic balls so perhaps I might have noticed an effect if I didn't have that. But I'm regretting the purchase. I have had a whole house filter in the past and I think the cartridge must be at the end of its life but I hadn't decided what to get in terms of replacing it and I thought this shower filter would be a quick, easy interim measure. Obviously this was a bad decision as this was a totally painful experience and not at all quick and easy....
UPDATE
Just read their reply to my review, it rather re-enforces my point. They are simply unable to take any feedback. 25 emails back and forth - why did that happen? I have better things to do than writing emails about shower filters, but the instructions they provide are not adequate and the product does not perform as they claimed it would so it was necessary to painfully go back to them after I tried each different thing they sent. The end result is still that the angle pipe does not fit onto the filter and plumbers tape is visible because the product is not as described. Then by way of "apology" they refunded me £2.25 for the angle pipe after wasting hours of my time having taken my money under false pretenses (i.e I had understood that I was paying for a product that would fit together properly and plumbers tape would not be visible. Jokers.

30/11/2023

stephen wright

5.00/5.00

"Excellent products has helped a lot…"

Excellent products has helped a lot with dry skin and stopped black bio from clogging shower head due to hard water. Products come with in a couple of days.

28/11/2023

Consumer

5.00/5.00

"Fast delivery and an excellent product"

Fast delivery and an excellent product, could see the difference from day one. London is a very hard water area so it make a lot of difference to my skin. It was easy to feel and see the difference the luxury paragon shower head made. Bought 2 more for my brother and sister! They love it!

19/11/2023

Lucy

5.00/5.00

"Spray water perfectly."

Spray water perfectly.

15/11/2023

NINA

5.00/5.00

"Issue resolved promptly"

I recieved a shower head which was one that had been used for testing purposes which I wasn’t too pleased about.

I contacted Pureshowers by phone and email and they explained to me and apologised that this was one of the showerheads used for testing and assured me that this was by no means a used item. I recived an honest and transparent response which I appreciated and within a few days I recived a new shower head without having to return the original one. The communication once my concern was acknowledged was excellent. I’m really pleased with the shower head what I really like is that it doesn’t have the stop switch like the JML one does, which I had tried and the water flow just kept stopping. This shower head works just as I want it to so I’m really pleased Thank you so much😊😊😊

27/10/2023
Built for truth-seekers. We collect real reviews so you can find reliable businesses fast. Share your insights—help the next person out.
© 2025 - All rights reserved