"Over-expensive Gimmick"

Poor quality coffee, semi-dangerous process to make; an expensive gimmick.

"Virkelig professionel service"

Ved min sidste bestilling var der sket en beklagelig fejl, så jeg ikke helt fik det jeg gik efter, men efter jeg havde gjort opmærksom på problemet, blev jeg ringet op af The Brew Company, og de tog alt på deres kappe, og fejlen blev rettet til punkt og prikke.

Alle steder hvor der er mennesker indblandet kan der ske fejl, men hos The Brew Company tog man ansvar, og jeg havde en klar fornemmelse af at her havde jeg med voksne ærlige mennesker at gøre.

Om det er dyrt eller billigt ved jeg ikke, det kræver jo at jeg undersøger priserne andre steder, men her har de en masse forskellige produkter, og man kan helt sikkert finde noget man vil elske, men sikkert også noget man ikke bryder sig om, men vi kan jo ikke alle lide det samme.

Jeg køber stort set kun hele bønner, og gerne alle mulige sorter, men har efterhånden fundet et par favoritter.

Men jeg går ikke efter at finde det billigste, så var jeg nok gået i supermarkedet, men hos The Brew Company finder jeg bønner som giver en kaffe som jeg nyder, og det er for mig det vigtigste.

Er du interesseret i kvalitet og god og professionel service, så kan jeg varmt anbefale dette firma.

Jeg gider normalt ikke skrive anmeldelser her, men i særlige tilfælde, så bryder jeg gerne dette princip, og her har jeg haft en særlig god oplevelse..

"pretty poor product"

pretty poor product. I'll just take my aeropress with me next time

"Bad marketing, worse customer service."

Bought their coffee and tea advent calendars. Coffee calendar was great! Tea calendar, however, was not. I think only 3 or 4 out of the 25 days actually contained real tea. The rest were all herbal mixes! So disappointing! I'm fine with herbal teas, but at this level it feels like false advertisement. As far as I could tell, there was no indication that the calender was mostly herbal, so I was really very frustrated. But even worse, I reached out to the Brew Company in January to voice my disappointment, and they still haven't responded more than a month later! Therefore, this trustpilot review. Bad product descriptions, but terrible customer service. It really sucks, because I liked the coffee calendar.

"They are the best"

They are the best!
Me and my mother are massive fans of their coffee, extemely helpful customer service, especially Fred is a star.
We had some issues with our order and they helped us at the earliest convenience to resolve everything.
Amazing quality of their coffee, highly recommended!

"I received my order only it wasn’t my…"

I received my order only it wasn’t my order. I saw an ad for a coffee advent calendar on Instagram, clicked buy, entered my details and paid £45.

When I received the delivery it was a tea advent calendar. When I said I think there’s been a mistake they blamed me for clicking the wrong thing. I didn’t know they sold tea, I saw an advert for coffee and followed the steps to buy. I did not search, I was led by an advert.

The brew company state they don’t accept returns so I can’t return it, and will not give me a refund. I bought this as a present for my partner who loves coffee and now I’m so dissapointed, not only have they accepted no responsibility, I cannot myself fix the problem (even though it is categorically not my fault) and they have offered no solution.

Please do not buy this product

"Kvaliteten var dårlig"

Kvaliteten var dårlig. Kaffen smagte af våd pap.

"Jeg købte denne kaffe julekalender…"

Jeg købte denne kaffe julekalender efteråret 2023.
Alle dem jeg har lavet med bryggeren i er ekstrem tynd smagløs te agtig kaffe på trods af at jeg hælder kogende vand op til “strong” markeringen i 8 minutter. Aner ikke hvad jeg gør forkert men te tynd kaffe alle gange.
Nu åbner jeg poserne og hælder i min stempelkande og det bliver en bedre og stærkere kop kaffe men købte kalenderen pga. konceptet så er lidt skuffet.
Grunden til jeg giver 3 stjerner er 1) Super hurtig levering. 2) Selve malede kaffe smager meget godt. Selvom jeg var ved at give jer én stjerne kun. Ps: kaffen er ikke for gammel.

"Unexpected wonderful experience "

I was really sceptical at first, but I trusted my gut and ordered the „advent calendar”. It consist of 25 different sachets filled with ground coffee, allowing you to experience different sensations every day. One sachet contains around 10-12 g of ground coffee, you have options of how much water you want to pour in and for how long to brew in order to get desired taste. If poured to get medium strength - you get regular mug, 300 mg. Should you wish to share with another person, either get smaller cups - 150 ml or get two sets of coffee. For me, sachet is for one person only 😁 The processing took a little longer than originally expected, but the customer service was exceptional, super efficient and amazingly responsive, I can’t praise the team enough. Coffee is great, all packs contain different coffee, different blends, from different origins, different strengths and different aromas, so it’s great to actually find what you really like and learn that every blend, every origin have huge differences in taste and aroma. It probably is obvious for some, but for me, regular coffee lover, who used to buy almost always same ground coffee from the chain supermarket, it was truly eye opening experience. Definitely will stick with exploring depths of coffee flavours, thank you so much for this Brew Company! You are doing it right, keep it up ☺️

"Kundeservice i top ✅"

Jeg har oplevet en ekstraordinær god kundeservice, og vi glæder os til at give julekalenderen videre til vores kaffe-elskende venner fra Tyskland ❤️