"Donna "

The customer support agent, Donna, was very helpful. She refunded me for recent charges and closed my account.

"Had a slight kerfuffle over a property…"

Had a slight kerfuffle over a property search I requested earlier this month. Chose a $1.00 search which inadvertently resulted in a bundle purchase which I did not intend. Had a difficult time cancelling the bundle and ended up with a $20 charge for a product I never intended to request. With a little research, I was able to cancel the bundle and close the account as well as receive a refund of the $20. Andy at CourtRec.com went out of his way to assist and I couldn't be happier with the service.

"Review"

Very helpful and useful app. No problems whatsoever.!

"Shirley at customer service handled my…"

Shirley at customer service handled my issue promptly and to my satisfaction.

"Not easy to pay just $1 for 1 search"

Update: CourtRec contacted me after this review and made it easy to get my $20 refunded, so while I'm leaving this at 3 stars, that's because they should make it easier to pay the single dollar if you just need a single search. Otherwise, I'm a satisfied customer.

Here's my original review: I only needed to search on one property and got what I needed; that part was great. That search should have just cost me a dollar, but I didn't see how to get that without signing up for the $20 volume discount. When an agent followed up to be sure I was satisfied, I said I wanted to cancel (which I think would have meant I just paid the dollar), but the agent didn't reply. My profile gave no place to cancel. I wound up getting charged $20, and that motivated me to try the chat function, and from there, it was easy to cancel. Oh well. I needed the info when I needed it, but, be forewarned if you just needed info on a single property.

"No hassle on correcting charging issue."

No hassle on correcting charging issue.

"Quick resolution "

Quick resolution

"Good Customer Service"

I was charge for something I didn't approve. Easy to communicate with them to have it reversed. Thanks!

"They were very accommodating"

They were very accommodating, and they got back to me very quickly with answers for any problems or questions I may have had.

"The customer support was extremely helpful "

The customer support was extremely helpful and quick to respond. I appreciated all of their support in helping me solve the issue at hand