"This is the worst insurance"

This is the worst insurance. You are better off not having an insurance. Don’t waste your hard earned money. They don’t pay you anything and don’t have the basic knowledge of processing claims. They promise to cover all the claims but once the procedure is completed they don’t pay a single cent.

"2023 claim still pending"

Once you have an expense, they ask you to contact RobinAssist. This claim will go in cirlces and not get resolved. I had a UR visit which is supposedly covered, but the UR sent a bill of over $X and RobinAssist and INF have just kept sending mails saying they are working on it. I don't think they plan to cover/close the claim.

I would avoid using INF and RobinAssist

Update as of 4th Oct: once I looped in 'operations' team of INF my request has gotten priority (after a year). Note: the 'support' team of INF was already looped in (not 'operations'). I understand medical notes are needed, but we have this open for over a year with no progress. Will update this comment shortly based on progress

Update 10/19: it's getting close to resolve now

Update 10/22: it's been resolved. Took a year, which was not a good experience. However it's resolved now and we can close this

"Khai is really good"

Khai is really good, have lots of patience and knowledge in answering questions

"Fake Promises by INF Operations Team - Avoid"

I purchased INF Elite insurance for my mother while she was visiting me in the U.S. Initially, I bought coverage for 90 days, with the plan to renew if she stayed longer. As the 90-day period ended, I attempted to renew the policy, only to find that the premium had increased by $100 per month. When I contacted their operations team, they assured me that, as an existing customer, I would still qualify for the original rates and promised to refund the difference. I proceeded with three monthly renewals based on their assurances.

However, after six months, they refused to issue any refunds and even threatened me if I shared this experience on social media. This raises serious concerns about the integrity of the company. I will avoid this insurance moving forward and strongly advise others to do the same.

"it is a good platform"

it is a good platform, fulfilled our expectations

"I needed clarifications on the terms…"

I needed clarifications on the terms used in plan descriptions and Khai was able to clarify all that to my satisfaction.
She was very helpful.

"I had few questions about switching…"

I had few questions about switching over from HOP VIP to INF Elite plan. Khai addressed my questions to my satisfaction and guided me how to do the switch over.

"Great customer service"

I had a bunch of questions that the customer service representative, Khai, was able to answer quickly and clearly.

"INF Saved Us"

Got coverage for my Mom from INF, she has high blood pressure - syncop. During her visit, I had to take her to the hospital, and she was admitted for several days. We got a bill for over $100,000, but only had to pay several thousand dollars out of pocket. INF Elite covered the rest. We would have been devastated without INF. I can't recommend them enough.

"Grizzy went above and beyond to explain…"

Grizzy went above and beyond to explain the different plans and all to our satisfaction. Thanks again.