"Khai helped me understand the detailed…"

Khai helped me understand the detailed plan options that I should consider and generated the quotes quickly.

"Kaezer was amazing"

Kaezer was amazing. My experience was very comfortable and reassuring. Thank you

"Kath was very helpful in explaining me…"

Kath was very helpful in explaining me all the details of different insurance plans and helped me make a choice!

"KAEZER from INF sales department was…"

KAEZER from INF sales department was really helpful and knowledgeable. He answered all my questions regarding different policies. It was pleasure talking to you. Thanks again.

"Thank you KHAI"

Thank you KHAI for explaining the difference between different insurance plans. It was really helpful.

"Only chatted with CHLARISSE not used or claimed"

I only chatted with CHLARISSE and she answered all my questions for about an hour. I am happy with the customer service compared to other insurance providers. However, The comprehensive plans are very expensive and the fixed ones have lot of conditions that are not covered, for example, UTI or other bacterial infections etc are not covered and comes are pre-ex etc. So when you purchase, you need to read the fine print.

"Fatima helped me with questions"

Fatima helped me with questions. Thanks a lot! The website is confusing and lack of info. It forced users to ask "real person".

"Beware of their early cancellation policy and reimbursements"

I got an insurance for 5 months for my parents and they had to leave for health reasons after 3 months. I asked for a refund for the last two months and the company refused to refund the part that was not used. Do not buy long term insurance if the travel plans may change as they are getting free money for no service.

They had an urgent care visit in early February and I had to pay about $280 out of pocket and the provider refused to honor their insurance right away due to it being a travel insurance, even though they claim to be with United Healthcare and said I would be reimbursed after submission. I had United Healthcare before through my employer and never ran into such an issue. I received an email after one and a half month through a third party contractor they seem to have that they are processing that claim only for one of my parents and the other one is still not started.

On the bright side, their agents did take the time to answer my questions before I was making a purchase. The issues seem to happen after the purchase.

"Thanks Khai for helping me understand…"

Thanks Khai for helping me understand the difference between inf elite 80 and 90. Khai was very patient and helped me apply corporate discount.

"KAEZER was really helpful and gave me…"

KAEZER was really helpful and gave me all the information for the traveler insurance. I appreciate it a lot.