"Professional service and good for…"

Professional service and good for keeping the customers up to date.

"Perfect service!"

Bhavi and the team at FCI have been great from start to finish. Super impressed so far with their help and the products delivered. Wouldn't hesitate to use them again for stuff throughout the home

"We chose FCI to buy our Ozzio Box Legno…"

We chose FCI to buy our Ozzio Box Legno table from and we were not disappointed. From our first meeting through manufacture and to delivery the service was first class. We live in Manchester and didn't have any doubts from buying from FCI. The table looks fantastic.

"Excellent service very happy"

Excellent service very happy

"Very poor after sales"

Purchased a lovely sofa just over a year ago and had wonderful sales service. However as soon as there was a problem a few months later they didn’t want to know. Was just told it was fine when we delivered It! After sales not their strong point and that’s what’s important right?
I’ve had better customer service from a high street store on a sofa costing a quarter of the price. This was a huge amount of money for us so unless you have money to risk then beware!

"Everyone should avoid this company like…"

Everyone should avoid this company like a plaque. We had the bad luck of purchasing some furniture from them in October 2021. We paid over £12000 for those. They promised us that they would arrive after the new year, but the item arrived on 19/02/2022. We were patient and we did not make any fuss about this.
When they arrived the dining table and the armchairs were nicely packed, they unpacked them for us and assemble them and there were no faults or any issues with them, but the dining chairs were without any covers or boxes. We were very surprised that why the new items which were arriving from Italy should be completely unboxed and unwrapped. Then we noticed there were some faults in the quality of making and the quality of the chairs (lots of winkles and the material were coming off the base of the chairs), also the handles were not right in one chair. They looked used and old. In addition, we noticed that the colour/shade was different from what they showed us in their colour chart in their showroom (different grey colour).

While the delivery men were there we contacted the company and told them about our concern and I asked them to return the dining chairs. They told us that they do not return the chairs at present as they were going to investigate about it and would come back to us.

To our surprise, they come back to us and told us they were not going to return or refund us or even exchange those for us unless they deduct a 35% restocking fee. Obviously, we were not happy about their irresponsible suggestion. A couple of days later one of their directors rang me, I thought he was ringing me to help us or accept to refund us, to my surprise, he was abrupt, unsympathetic, rude, and he told me that he cannot do anything about it. When I, told him, therefore I had no other option but to seek legal advice, he told me that he had much bigger lawyers than me and he was much richer than me.

Their attitude and their customer service and support shocked me, especially when I compare it with other companies in the UK. At the same time, we had bought some other furniture from a shop which is very near to them called The Sofa and Chair Company, which had a completely different attitude and customer service and care (we returned one of their item not because it was faulty but because we felt that it made our space much smaller, they refund us fully).

How can a company treat their customer like this when you spend over £12000? It is really shameful. I do not know, where are they from, but they did not understand the values and principles of the west and this country. They have completely different attitudes and values. The only thing they care about is money. I can assure you that if you buy any item from them, you will be left alone if there is any issue with them. I recommend that please try other companies before you buy anything from them. You deserve much better than this company.

"Beautiful staff!!"

Beautiful staff!!

"Great service"

Great service

"Great customer service."

We have had a beautiful glass coffee table for over 5 years and one of the tyres on the wheel snapped. I contacted the original supplier, who were unable to help. I searched for other companies who dealt with the manufacturer and found FCI, so called them. I spoke to Izhar Syed, who was brilliant. He located and sent me replacement tyres, whilst keeping me informed. Wonderful customer service. It is so good to find someone who goes the extra mile.

"Quality product."

Quality product.

If you want good furniture, buy from FCI.