"Even to this day the experience I had…"

Even to this day the experience I had working as a Skills Coach for Babington has traumitised me. I cant even work for another employer because of the way I was treated. One minute I was told we will support you for something, the next minute I was pulled in over my performance figures when previously they were ok. I think we were just treated like a number rather than a human being. I was made to feel like I was the problem, because management didnt want to look at themselves. I see they are continually looking for Skills Coaches, (high turnover) what a shock. I think I gave it my very best shot, but it was never good enough due to the sheer amount of coaches leaving all the time.

"My Experience."

To give an overview of my role and what it involves on a day-to-day basis:

At the moment, recently and regarding the past few months, I have been typically working from home, starting at 08:00, finishing at 16:00 and within the sector of Industry Performance, specifically under the team, Electric Settlements. I worked the Invalid Reads Spreadsheet, looking at accounts with their meters, specifically their readings, ensuring and checking that everything is at it should be, working well, no problems, but flagging them when necessary. I then moved onto Further Investigations where it would be similar work but going more in-depth into looking into and fixing all of the problems, potentially even more, that I had flagged whilst working my previous pot. I unfortunately though do not feel I was able to really get too much into this before I was pulled onto another, new responsibility, of helping out on the phone lines specifically regarding the RTS or Radio Tele Switch accounts, more specifically trying to get them off of the current, soon to be faulty, meters, and instead onto the new Smart meters.

Regarding any and all new skills learnt or existing skills developed:

In terms of Learning New Skills, I feel that I have, even if not necessarily any new software or tools, certainly regarding new, different ways of looking at accounts and their meters, what to look for, how to identify current or soon to be issues. In terms of Developing Upon Existing Skills, I feel that I have, especially regarding my skills when on the phones, both with the general security, ensuring no sensitive information is leaked, and regarding overall customer service and satisfaction, ensuring a customer has their main query answered, issue solved, to the best quality possible, along with potentially anything else.

I enjoyed my programme:

For the most part, speaking overall as of this moment, I feel I have enjoyed this programme decently. There's been some shakiness, but of which has been ultimately overcame. I got this apprenticeship whilst just looking for a job but then saw it as an opportunity, and arguably better than if I did just apply for and get the actual job just from the start, like the other people I had my training with.

I would have considered my programme to have been well organised/structured:

It had some rough patches in the beginning periodically I think, but now especially it has very much improved and that isn't to say that it was at all in anyway bad, just not necassarily as good as it is now or could have been.

Regarding the support I received from my employer:

A comfortable amount, quite a bit, especially regarding probably any other job out there and especially regarding any other job that I have had previously.

Regarding the support I received from my training provider when working towards my qualifications:

A comfortable amount, a fair bit, although I do feel it could have been more and I could have utilised it better.

Regarding how I feel my qualification (through my training provider) helps me to perform better in my role:

I, am not quite sure, to be completely honest, at this very moment. I seem to go back and forth on this periodically. I don't know and I don't think my qualification will be too useful for me with any job, but the experience, of working within this business, the departments and types of work. Potentially a different story.

Regarding any and all extra-curricular activities to get involved in at my work; (For example, any social activities, sports teams, or even professional networking events.):

I believe so, yes, some often, some less so, but still, fairly common, especially if you're eager or looking. Yes.

Would I recommend E.ON to a friend?
Yes.

Why?

My family used to work for Core before Next was a thing. They've treated me very quite well especially in comparison to any of my previous jobs. Their values and goals align with me and mine, at least in ways and to an extent.

What tips or advice would I give to others applying to E.ON (Next)?

If your values and goals align in anyway to any extent, mention it, elaborate on it.

"Hot plate."

Breakfast good value but needs to be served on a hot plate.

"Great apprenticeship"

Great apprenticeship!

Within my time in this apprenticeship I have learnt lots of valuable skills and behaviours to help me go ahead and progress with my career.

My Trainer, Emma Dibble, was really supportive, quick to reply to my queries and gave detailed feedback for me to improve. She also came to visit me in the office which was really valuable.

Overall, great experience and ended up with the results I wanted!

"Thank you so much for all of your…"

Thank you so much for all of your support Lucy Antony :)

"Emma Dibble "

Emma Dibble
Emma has been the most supportive through my apprenticeship journey and has made it a smooth journey for me. Helping me on final pieces due and ensuring I keep calm through the final stages leading to EPA.

"all good in the end "

Started off with not having much hope or confidence of passing the course due to a change in several tutors and a 3 month gap in learning. However, I was allocated Lucy as my coach and she reassured me and stuck with me. Lucy was lovely, approachable and always helpful.
I enjoyed learning new knowledge and its been most useful in my day to day role. I passed with a distinction so im really pleased.

"Transformative Learning experience and Engaging "

I recently completed a Level 3 apprenticeship with Babington, with Lynne being my coach. I was worried about the apprenticeship at the start because I didn't like writing. Through the empathy and skills of Lynne's leadership, I enjoyed all activities in the apprenticeship finishing with a distinction. The resources for learning helped me to be better at my job benefiting myself, my service users and my company. Thank you Babington and thank you Lynne.

"Great Staff and Great Course"

With the help of my amazing coach Dawn Tagney I was able to achieve a distinction for my Level 3 Business Administration qualification. I would highly recommend choosing Babington to undertake an apprenticeship with. The level of support available was outstanding throughout the course and particularly during the EPA. Thank you Dawn for all your help in getting me the grade I wanted I wish you all the best !!

"Helps you Succeed"

Babington have been great during my Business Administration Level 3. They were helpful and understanding and able to work with me to help me achieve the qualification I was looking for.