"No bats included..."

Minor loose edge detail, BUT NO BATS - set advertised as including 2 high quality bats. Not such fun for the children without them.
Update...a sensible and quickly made offer to resolve has been received. Thanks

"Superb trampoline"

Superb trampoline! Great quality. Kept us up to date with dispatch and delivery was two days earlier than expected. One happy wee girl.
The instructions were a little confusing, but we got there in the end.

"Prompt delivery have not examined item…"

Prompt delivery have not examined item yet as not the weather for a paddle yet, but box appears intact and got correct size delivered, unlike that I received from a different supplier Thanks

"Great service and excellent product."

Great service and excellent product.

"Faulty treadmill was delivered"

Faulty treadmill was delivered. We have sent 6 emails and had one response. They have been ignoring our request for a refund, we have been stuck with the broken treadmill in its box since it was delivered over 2 weeks ago. There is no customer service, the only method that you can contact them is via email, the office is closed to phone them which is a nightmare.


UPDATE - We had an email 6 days ago to say that a refund and collection will be arranged, yet still nothing to confirm when they are picking the treadmill up or when our funds (£450!!!) will be returned to us!! We have had to email them a further 2 times and still no reply!

"Bad customer service"

First got the gym there was a part broken waited months for a replacement then whilst using the gym.the upper gable completely snapped almost taking my eye out it's been almost a week now and still not heard any thing back from the only way of contacting them is email 🤔 this item was over £400 customer service is shocking for a big business if I've not heard back soon I will be going to trading standards

Update... I finally got a reply a week later saying the slow reply was because I'd emailed more than once since responding to their questions yet again waiting for a reply and yes I'm a legitimate customer Your Order #071026232

"Happy with trampoline"

The packages were delivered quickly and intact. The instructions were a little difficult to follow in places, so common sense helps!I have built trampolines before so I knew the general process. Can be built by 1 person but will take longer. Happy with end result and my children love it.

"Great value, great item."

Purchased a great pool table which has turned out to be great value and of good quality for the money. Very pleased. Delivered within the stated timescale.
Smooth process. Thank you.

"Very quick delivery"

Very quick delivery. Solid trampoline. Kids love it

"Goods still not received - now arrived"

Goods still not received. After phoning UKSportsImports and was then advised of shipping delay from China. Would have been helpful if that had been made known to me at the time of order