"Delaying paying my refund"

Delaying paying my refund. The company purposely refunded a cancelled card (knowing it was shut). Credit card company advised it returned the funds the same day - that was 2 days ago, this shoddy company still claiming not to have received the returned funds. Disgraceful behaviour once again.

"I admit the reviews on here scared me…"

I admit the reviews on here scared me and I always regret not reading before purchasing.

I bought a table tennis table from here and it came after 5 working days but had a manufacturing fault on one of the legs - the hole in which to attach the wheels was not in the same place as it was on all the other legs, causing one of the table halves to be misaligned with the other.

After I contacted the customer services over by email, they responded promptly offering a replacement of the parts or a return and refund. I chose the replacement. It took 2 weeks to arrive - no complaints here, as I was told it would take some time.

Overall I'm impressed and happy with the way the customer services team dealt with my issue, they responded quite quickly - generally the next day after I'd sent a reply - so I'm glad I had a good experience here.

The delivery slot that is given can come as a surprise (a text was sent the day before on the delivery of the replacement part) and the slot and date couldn't be changed when I called in, so bear this in mind.

"Great product at an excellent price"

Great product at an excellent price. Communication was good, delivered on time by a fab courier.. what more could you ask for? Very pleased indeed, would highly recommend

"Bought a trampoline from then it's a…"

Bought a trampoline from then it's a terrible company they send you terrible quality products such as as soon as the trampoline is built it curves like a pringle amd they offer no help on the phone but try and find videos on the internet

"Horrendous customer service"

Horrendous service! Purchased a very expensive treadmill which arrived with a vital part missing. Getting them to discuss the missing item and sending it out was a nightmare in itself. They said it would arrive Monday, I received in Thursday!? No apology, very rude emails, no phone call to keep me updated, no customer focus. The fact that the treadmill arrived without a bolt to erect it is very worrying in of itself and the fact they felt they didn't need to apologise or ring me to discuss tells you what type of place this is. Avoid and go elsewhere, the worry is with expensive kit like this, you do need after service care, sometimes. This company doesn't offer any, a major consideration down the line! Go to another company that offers a good customer service, before, during and after your purchase!!

"Purchased a multi gym in July that was…"

Purchased a multi gym in July that was faulty requested to return item took nearky 3 months for them to collect. The item has been received in there distribution center on the 5th October and I still havent received my refund, to make matters worse they have now stopped responding to my emails and still haven't received my refund of over 400 pound. Will be contacting citizens advice and trading standards to get my refund. I can upload email proof to show all messages etc I can even upload a copy of the I'm I to the below email address a week ago and still haven't had a reply? But they can reply to me on here? Funny that.

"I was amazed at the price of this bike"

I was amazed at the price of this bike, not expecting such a solid piece of kit. Prompt delivery & easy assembly
Having seen mine, my daughter is going to order one!

Many Thanks

"I recently bought a Gymbopro Water…"

I recently bought a Gymbopro Water Rowing Machine from UKImports. The buying experince was very easy and true to their word, the machine arrived next day!! I was impressed by the secure packaging. The rower was easy to put together, instructions were clear and precise. The Gymbopro Rower, seems strong and well-built. Really pleased with my purchase. If you are looking for a water rower, this Gymbopro is excellent value for the money. Barry - Kent

"What service!!!"

Brilliant, friendly service!! Part failed on my Hillman Ride-on buggy last Sunday, I called UK Imports Monday am, we sorted what part needed, it was delivered less than 24 hours later on Tuesday!!

"I ordered a treadmill and was…"

I ordered a treadmill and was disappointed to find that although it arrived quickly it contained broken pieces of plastic. Continued to try and build the treadmill but the critical screw hole was in the wrong place to fix the computer unit on. I emailed the company as phone lines are not working due to covid. Their response was disappointing and suggested I should lever it on with a screwdriver. Quality control must be non existent. I asked for a refund and replacement. They sent a strange email asking for photographic proof the product was boxed up ready for collection. They did not mention a replacement and I realised this was likely to be a difficult process. In the end we used a clamp to line up the hole but I suspect the guarantee will not be worth much. The instructions with the treadmill are very scarce. I have requested either a discount for the faulty unit and broken parts or a replacement. I await a response.