"I have had a great experience since the…"

I have had a great experience since the transfer of my pension, totally trustworthy.
I have found everyone I have dealt with very caring and helpful. I would definitely recommend this company.
This is a 5 star review ⭐⭐⭐⭐⭐

"Thank you "

Ive recently been dealing with abbey over the ssd loss of my mother inlaw who had her investments with Abbey . I can not thank the team enough for their help and understanding . Thank you

"positive feeling even though a few ups and downs "

I have had a few issues with AWM this year as it seems many have . After speaking to my new advisor and Victor one of the mangers, I appreciate the difficulties they have encountered and willing to continue our partnership, providing my current investment planning continues on its current positive trend .

"No service for a year"

No service for a year yet on FA number 4. This company is taking fees for doing absolutely nothing except inconvenience me. Promises of improvement from management and promise of action, but only silence followed. Their communications are worse than poor. I am glad they are not actually managing my money. Rathbones is doing a good job with no input from AW. I wonder what the regulator would say about that. They don 't keep proper records and have told me things which i believe are not true. Been waiting since March last year for confirmation. I am afraid I cannot recommend. I have given AW second, third and fourth chances to come good but am still waiting. AW says it understands my patience is running thin, but it has entirely run out.

"More than a year of very poor service.…"

Something over a year ago and after more than a year of very poor service, I received a letter from the chief executive promising that following years service charges would be halfed. Nothing happened.
Afterhaving been assigned the forth advisor in about 18months, I chose to investgate by myself, my poorly performing pension investment, to find it had been drawn-down from twice in the same period in the previous year, with only one of the deductions being transferred to me each time.
When I pressed my latest advisor at Abbey Wealth, it became clear that they - like the previous three - were unable to provide a suitable service to me because of the workloads and work conditions they were subject to.
I changed to a new company, only to have a new employee from Abbey Wealth contact me this new year, pretending that Abbey Wealth was still providing me with a service.
I gave an appropriate response.

"Nicola Haxby CeMAP"

Nicola Haxby CeMAP
Business Administrator

was the most helpful person I have encountered in 40 years of interacting with wealth management and pension funds

"I have found Abbey Wealth to be…"

I have found Abbey Wealth to be professional and helpful.
I would recommend them to anyone needing their services.

"Stupid inane response from Abbey"

As we are unable to reply to to any comments made by the Company being reviewed, i have had to resort to writing a second review to follow on from the first.

I am well aware of your complaint, but that complaint was only made for naming the CEO, which is publicly available information from your own website.

There is no defamatory or inaccurate information, this is simply an attempt by Abbey Wealth to obfuscate a GENUINE review, albeit from a now ex-client, primarily because it does not fit the public perception they are now trying to build.

While i am now based in the UK, i was not for many years when dealing with Abbey, and at no point did anyone advise Abbey were unable to provide advice with now being UK based, at one point Abbey were supposed to be setting up UK operations, as was discussed with Victor.

Linked in profiles are easily done incorrectly, again to simply cover up the real identity of the person behind the keyboard.

As i stated on the original review, your company is incompetent and should have it's licence removed. Abbey is not fit to provide wealth management advice.

STAY AWAY FROM THIS COMPANY !!!

"Professional and knowledgeable "

So very professional, all advisors are extremely knowledgeable. I wouldn't hesitate to recommend this company.

"Good new advisor …"

Just spoken to my new advisor after My last just ignored me , I have to say what a nice chap and client services have been so helpful as I'm not great with paperwork. Happy client again