"FRUSTRATED!!"

I ordered an doorking Inverter back on 12/12/25 from them direct shipped from doorking. It was damaged in shipping and Doorking is saying it is JMAC responsibility and JMAC is saying it is Doorking to replace it. It is now 3/21/25 and I am still waiting for replacement. I have contacted JMAC multiple times asking where we are in the process and they say "end of day today" every time I call. Never giving me any other information. Frustrating to say the least. They say they are all about Service, Selection and Speed - I have yet to see it.

"Drop shipped paid for 3 day got ground shipping."

I placed an expedited order for emergency pullstation for a restroom in a dialysis center. Order was online from Jmac supply website. I paid the expedited shipping fee which was 3 times more than the standard ground shipping option. I found that JMAC is a drop shipper because I received my order which I placed on 2/20/25 on 3/3/25. With it being shipped directly from Alpha Communications.

Jmac supply should disclose they drop ship and not offer expedited shipping Jmac Supply just kept the expedited shipping fees without actually shipping out the product faster. This is an unethical practice. And I will never do business with Jmac supply again. I wish Alpha Communications dealt directly with customers. My order number with Jmac Supply was order#503499. With Alpha Communications Shipment No. Being 193323 since they were the ones that actually shipped my product out.

"Excellent customer service "

Jake Lherisson was very helpful in not just helping me to find the right product, but also in expediting my order so that I could meet an inspection deadline.

"Great response on non stock items"

Great response on non stock items. But need to keep up on items discontinued

"We were in desperate need of safety…"

We were in desperate need of safety devices and your team went right to work and made every aspect of the ordering - purchasing and delivery perfect

Loved the experience

"Worse supplier to work with"

Worse supplier to work with. Communitions is none and there return policies nonexistent even though it says free return on the product you're buying.

"Quick Shipping and Easy Returns"

JMAC is very accommodating with quick shipment needs and their return process is simple. I will use them again for future supply needs!

"Excellent customer service!"

Excellent customer service!
Thanks Lucas

"Ryan Barbosa"

Customer service representative, Ryan Barbosa, answered my request about an item that I wanted to see if you had in stock and available to ship immediately. Ryan put me on hold for less than a minute and told me it was in stock and can be shipped immediately. I placed the order with Ryan, and I received my confirmation within minutes . Great customer service.

"JMAC is always my go to…"

JMAC is always my go to for quick and easy acquisition of Access Control, Alarm, and Fire System components. Amazing customer service and quick shipping.