"Excellent service"

Having read some of the very negative review, I thought I would share my experience. I ordered a small pistol crossbow on a Sunday evening in October 2024. It was dispatched on Monday and delivered the next day.
I then ordered a full size crossbow about a week later. It was dispatched the same day and delivered the next day. I was extremely happy with the service on both occasions and will have no hesitation in ordering from them again.

"Happy enough "

There was a mix up with the sku of the scope i bought,, but i found Harry to be very helpful, responded to my emails within 24 hrs, I'm not sure that some of the negative reviews are entirely fair, i would use these guys again..

"Very bad experience"

Very bad experience, I have tried to reach out the the company on multiple occasions but still haven't got a response, I paid extra for next day delivery but 3 days later the order hasn't even been shipped, big scam they will take your money from you and leave it in there pocket, don't trust this website, please contact me at mainmatthew132@g*ail.com if u need any proof off the SCAM!

"Scammers"

Bought a crossbow. Changed my mind the next day and cancelled. Sent an email, no response, used live chat, no response. Called everyday, no answer. Sent message on Facebook with only an automated response. Still not had a refund, can’t get hold of anyone so I’ve raised a dispute with my credit card provider and they said they’d sort it for me. Tactical Archery are clearly a bunch of scammers. Normally when a company ignores you to this degree, it’s because they’re going into liquidation but don’t quote me on that. Stay away from this company.

"Company sold my wife a mantis crossbow bundle..."

I did have some issues with some items being missing from a bundle which was told I would be getting them sent out, after that there wasn't any further communication so I originally left a lower review due to that, I have since been emailed by the company who said they had been waiting for stock and they have since then sent out the items I hadn't received plus some additional targets and a spare string so thank you for rectifying the issue! Have edited my review and star rating to reflect the resolved issue!

"They will ignore you if any issues."

Placed an order on an in stock item on 15/08/24 expecting it to be delivered next day or day after. Nothing delivered, no updates other than order confirmation. I have tried ringing up, nobody answers and you can’t leave a message. I have tried a typed message through their get in touch page last week asking to cancel the order if there’s a problem getting it, this has been ignored, tried ringing today still not answering.Time to raise a complaint through my bank and get my money back that way, do not buy from this company

"Worried customer "

customer service has been late getting back but finally belayed any fears promising delivery tomorrow grateful to trust pilot and Tactical Archery for the reply will update review after delivery to help Trust Pilot help consumers

"Cant get hold of anyone by phone"

Cant get hold of anyone by phone, chat or email. No sign of my delivery or tracking info either. UPDATE all now received and resolved by Harry. Thank you

"Great Experience"

Excellent Customer Service. Placed an order on Thursday morning, it had arrived by 3:30 PM Friday afternoon (Next Day).

Harry from the Customer Service team was very helpful. I will definitely be ordering from here again. Highly recommend.

"Very professional. "

First time ordering from Tactical Archery. Very professional company. I needed advice on ordering certain products and Harry gave time to give recommendations and explain different products. Very happy with the suggestions and delivery service. Highly recommended company.