"I have just received my church pew that…"

I have just received my church pew that i ordered only 10 days ago. I chose the wood colour and the fabric to go on both the seat and the back of the chair. It is already here and i’m extremely happy with it. Very happy customer!

Great service. Speedy delivery. Competitive prices. I will be back

"Extremely poor customer service and total failure to deliver!"

Unfortunately to date Frontrow have been full of empty promises and a complete failure in relation to customer service!

I placed the order 23rd July and then had to chase for a delivery date. I was promised a call back which this failed to materialise. Having chased several times I was advised that chairs were out of stock. Why accept an order knowing that you were unable to deliver?

I reluctantly agreed to wait until the 16th August as I was advised that they would be back in stock by this date and “Simone" informed me that she would make a diary note to call to arrange delivery week commencing 19th August. However no surprise this phone call never happened.

You are now informing me that you have a mix up with your shipping containers and you are not expecting the delivery until 17th September 2019, some two months since the original order.

Unfortunately I require the chairs before this date to avoid people sitting on the floor to eat a meal!

As a result I have no alternative but to cancel the order and purchase the chairs from an alternative supplier. Price is not always the influencing factor. Customer service is paramount and you can’t always put a price on this!

Please make an immediate refund.

"Happy with the used folding resin…"

Happy with the used folding resin chairs we acquired for our community centre. The condition was great and their service was good in general. Only reason I’ m leaving a 4 star review is because they were out of stock of my preferred colour at the time, which is why I opted to purchase the used folding chairs they had instead. But all in all, I’m happy so thanks!

"Highly recommend, Great Banqueting Chairs"

Ordered some banqueting chairs for my mums church. Needed a quick delivery which they helped with. Chairs were great quality! Highly recommend and would definitely order from them again.

"Very pleased with our banquet chairs…"

Very pleased with our banquet chairs for our Grace of God Church. They arrived in timely fashion and are looking great. God bless

"Front Row disappointment"

Ordered 12 chairs, was guaranteed a delivery by Tuesday in good time for my event but the chairs did not materialise. Chased on Thursday and was given an apology and "guaranteed" (they use that term very loosely) that they would be delivered by the following day. Nothing came. DX the courier kept getting the blame so they then proceeded to book (again all lies) a guaranteed tracked (by who?) service by 9.30am the following morning. This never happened. When I chased, I got somebody out of bed who had no idea and went back to bed. No chairs, event missed, all round failure. Come Monday, still no real explanation as to why the chairs failed to appear and get promised a refund. This is where their true nature came to life. I have been told multiple times now that the refund has been processed and that the "director" has to physically make it. No money yet, it has been over a week. Legal proceedings are next. Please, please do yourselves a favour and DON'T deal with is company.

Update: the issue was resolved in the end, though not before I posted the review, there would have been no point in that. The review was posted at a time when I was receiving zero information from the company as to where the chairs and/or my money was, which was leading me to believe I was a victim of fraud. The refund was made, though the whole experience was very disappointing.

"Ordered 100 chiavari chairs and 30ish…"

Ordered 100 chiavari chairs and 30ish were of a completely different finish.

Emailed and hassled loads to finally get them to swap them for correct ones. Still sent incorrect ones.

Now not replying to emails. Chairs themselves are well made and the ones we wanted are great. Shame it's just run very poorly.

"Sample of a 6ft banqueting table"

Obtained a sample of a 6ft banqueting table. The table is good value and the wood itself looks nice. The rivets are uneven though - some protruding a distance other significantly indented making the table surface (even with a table cloth) uneven.

They charged me £43.14 to deliver a table sample, then I had no reply to emails when I asked for it to be returned. When I finally got through to someone I was told it would cost an extra £86 to send the sample back making the cost of obtaining a single defective table sample £213. I will not be sending it back.

Not a pleasant experience. Unusable sample, bad customer service, hidden costs that were explained nowhere and no offer of any reduction or compensation even after a 2 month saga.

Order with caution!

"Simple buying process"

Simple buying process, great value for money and excellent post sale customer service. What more can I say will buy from them again. The products were chairs and tables for our function room at a large rugby club and were exactly what we needed. On a large delivery of over 100 units a couple of minor points needed correction and they were excellent at solving these.

"Absolutely ridiculous"

Absolutely ridiculous. After a google search I found Frontrowfurniture. I then spent an hour looking over various chairs and finally decided to order one as a sample, with the intent to then order a further 15-20 chairs. First problem was that the online ordering function didn't work. So after fiddling with entering and re-entering my details and trying several times I gave up...only to wake up to several emails from them asking for payment on my "order". When I called, instead of a professional call, I spoke with a woman who's first question was how many chairs I wanted because they only deal with large orders in the hundreds. All this while a dog barked incessantly in the background... nowhere on the website is there any mention of minimum orders. I gather that they keep SOME of the chairs they offer in stock and would likely have been able to send me fewer of those, but apparently many of the chairs they do not stock, and therefore would require a massive order in order to deal with you. The whole thing felt like a bit of a scam. I hate companies that are not up front with you from the start. Does NOT do what it says on the tin. Utter waste of a few hours of my time, and a bit of their time as well. Senseless, and quite frankly, a stupid way to conduct business.