"Unprofessional and untrustworthy – avoid this seller"

I ordered a Canon 726 toner from this company because their website promised 1-day delivery, and I urgently needed it. Their Trustpilot rating also seemed good, which gave me some confidence.

However, on Friday, instead of simply processing my order, they called me and questioned why I was buying the Canon brand instead of their own. This was unprofessional—when a customer orders something, the company should fulfill it, not try to persuade them to switch products. Still, after a short conversation, I agreed to try their own-brand version of the 726 toner, thinking it might be good to support a Dutch business.

Unfortunately, on Saturday, they delivered the wrong item: a 725 toner. This one doesn’t fit my printer, costs less than the 726, and its print capacity is fewer pages.

I contacted customer service on Monday and Tuesday. At first, they told me to just use the 725 instead. When I insisted on receiving the correct item, they initially said I’d have to return the wrong one at my own expense. Only after I objected and pointed out it was their mistake did they agree to send a return label.

Their final response? “Return the wrong item and buy the correct one from somewhere else.”

So I did—but the whole process was a complete waste of time. Just because of trusting them yet I do not have my toner and I have to postpone my task at hand. Their handling of the situation was careless and unprofessional, and their good Trustpilot rating is misleading. They clearly do not care about their Trustpilot review, but I decided to write to help others not be fooled by their 4-star review on Trustpilot, as I did.

ps. they now claim 726 and 725 toners are identical, which is a trap, and they do not support same type of printers. if you see their google review you will see that for another customer they used the same strategy and when he opened the box and tried it, they said they can not sell opened product so they only returned 50% of price. i am happy at least i did not get scammed with this false info of them.

"Goede kwaliteit"

Goede kwaliteit, redelijke prijs

"Snelle levering en goede prijs…"

Snelle levering en goede prijs kwaliteit.

"Online besteld en snel geleverd"

Online besteld en snel geleverd! Precies wat ik hoopte.

"Snelle levering en goede service"

Snelle levering en goede service

"Keurig en tijdig ontvangen"

Keurig en tijdig ontvangen

"Geen gezeur over huismerk als je origineel bestelt"

Snelle levering én geen telefoontjes over het goedkope huismerkalternatief. Een verademing.

"Een set inkttanks besteld voor de EPSON…"

Een set inkttanks besteld voor de EPSON printer. Schijnbaar hadden ze niet alle kleuren, dus hebben ze 1 extra van een andere kleur bijgedaan. Lekker makkelijk. Mis ik toch nog een kleur.

"Breed assortiment"

Breed assortiment, snelle levering, eigene alternatieven
voor dure merkproducten.

"Alles goed gegaan en snelle levering"

Alles goed gegaan en snelle levering