"GREAT CUSTOMER SERVICE!!! A++"

I can't tell you how pleased I am with the customer service at DSL Extreme. Their representatives are friendly, helpful and go out of their way for you! Whenever I call I am able to get through and whoever I talk to gives me their fullest efforts to help whatever the reason I'm calling about. I especially want to thank Janey who helped set up my technician and was over an beyond with her customer service. Don't bother with the BIG GUYS! Go with DSL EXTREME. You won't be sorry!

"Great customer service."

Great customer service.

"New phone service issues"

First of all you accidentally deleted my email and account access information so I could not access my account online. After a very long phone call finally I was told my account accidentally got on a list of information that was purged and it would be fixed in the next 24 hours and it was.

Next, I ordered your new phone service and upgraded my internet. While everything works great now, the time, effort and frustration made me want to cancel before it worked.

I was not told a lot of things regarding set up and had to call Broadvoice several times to configure everything.

In addition, you need more information on your website regarding setup of the phone system because your current description of just connect the wires and you are ready is a lie. Also include the contact information for Broadvoice and their limited tech office hours. Whe I called your IT and waited for over an hour I was told you can only help with internet issues and I would have to call Broadvoice. When I called Broadvoice the tech office that has Banker's hours was closed. This was on Friday night so I had to wait until Monday to call again.

Maybe I am an extreme example but if not you really need a more honest representation of the actual process.

Lastly, I was quoted the wrong prices.

"Excellent customer service"

Excellent customer service, but my recent upgrade to AT&T digital has left some concerns. I hope they get ironed out.

"so far"

so far, so good

"DSL is in a decline of service"

Very simply, I had DSL for many years, and recently was told I had to upgrade. It was promised to be faster, more reliable than the simple modem I had that had never given me problems in internet connection.
What I got was a more expensive plan with a third party provider that drops the internet continually,( several times within a two hour period), It is far from faster,actually slower than the old modem and DSL can do nothing about.Third party throws it back that its DSL and so the blame game begins with no resolution. DSL customer service has devolved into a continual disappointment. I am locked into a plan that I hope to leave in 2020. I would not recommend them at all now. Poor customer service, lack of good quality internet and reliability is zero.

"DSL Modem Installation"

The guys were nice and efficient. They even went out and got an extra power strip to use.

"2 days after the upgrade from DSL…"

2 days after the upgrade from DSL (640kbit) to VDSL (6mbit) the phone and internet died. We were out of both services for a week. Once fixed, it's been reliable.

"I do not recommend this company they do…"

I do not recommend this company they do not hold up to what they say I've had 25 tickets in 8 months they cannot get my internet fix I'm paying $38 for a 1GB service that I cannot get even fixed they keep giving me the runaround and tell me I'm a stupid little Broad and things like that side you're not recommend this company and I would not go with this company at all and I mean told that I get to talk to a level two Tech and nobody calls you back to tell you that you can talk to a manager and the manager never calls you back and every time you call when they give you the run-around like I said and I don't recommend this company for anything.

"Trash"

This is literally the worst WiFi ever i don’t even know why I paid for this trash my phone work better