"Poor online service"

Order placed 31st Oct online. Order "delivered" to "by the bin" by useless delivery company on 3rd Nov. Reported to bonnypack on 4th Nov as no package could be found by the bin. No response at all to that email until I sent a further email 13th Nov & phoned them. Was assured on the phone by a seemingly helpful man that they would have it resolved ASAP and that given that the delivery note from DHL that I had provided did confirm they left it in an unsafe place by the bin he expected they could have replacements out to me that could be received hopefully by as soon as the Wednesday 22nd Nov. Since then, no update on any resolution and my further emails asking for any update has been met by nothing other than the email customer service team declining to give me any firm timeframe for a resolution whatsoever and telling me to be patient.

*Edit in response to reply* it's entirely your own fault that you ignored my original email reporting the issue and I had to chase by phone to get any response. Also entirely your own fault that the person ont he phone set expectations for a prompt resolution by indicating you could have replacements to me hopefully as soon as a specific date. Then leading to frustration when your online email team had a completely different attitude of asking me to wait indefinitely. The delivery issue itself is not your fault but the way you handled it was garbage. Do better.

"Great service and great plates."

Great service and great plates.
Really pleased with the service, very impressed with the quality too.

"First time customer it’s a very hard…"

First time customer it’s a very hard company to send something back too. Wouldn’t order from them again. there response is in december when ordered in october so can no longer return. postage wasnt free to send back so would of cost me 8 pounds for a 14 item. also they tried telling trusted pilot i never ordered from them so was a fake review.

"Good value for money."

I ordered a couple of bath sheets which had caught my eye as they had a slight sparkle on the trim, the price was amazing but I was a bit worried about the quality of the items. They arrived very quickly and the quality is excellent, soft and fluffy. I would use this company again.

"Fantastic company to deal with"

Fantastic company to deal with. Prices and delivery are very competitive. Wouldn't hesitate to buy from in the future.

"Problem? No Problem with Bonnypack"

I was absolutely shocked by the amount of customer service Bonnypack provides. I ordered a pack of 2 x6 cauldron oil burners. This was a total of 12... when my order arrive I only got 6 plus a free gift. I was absolutely dreading calling customer service as this was my first time using Bonnypack. I spoken to gentleman (didn't catch his name) who swiftly said they will get my other 6 items straight through post. There was no question or fight only I had provide proof I only received 6 iitems. I sent a email to Ariadne, whose customer service was second to none. Eveytime I emailed she was very attentive and professional. She constantly reassured me that they rest of items were on its way. All the items I received were packed extremely well and no items were damaged because of the package. Definitely will be a returning customer as level of service is top notch!!! Well done guys xx

"Just simply amazing"

I accidently stumbled across this website while looking for something online, and I am delighted that I did, not only did they have what I needed, it was at a remarkable price. I was a little skeptical using somewhere new, however items arrived today. Top quality, fast delivery I am still in shock & how good. Thank you so much I will definately be buying again.

"mermaid kids moon chair"

I ordered a mermaid kids moon chair, my grandaughter loves it.It was so cute and exactly as in picture,nice and soft cover, so much value for your money ,i would definatly recommend bonnypack and will be shopping for more items myself in the future My order was delivered on time, in a few days.

"Great value for money and customer…"

Great value for money and customer service. 5*

"Excellent experience"

Excellent experience, found the items I wanted cheaper on this site and they were delivered within 3 days. Packaging was great. Highly recommend!