"Great price "

Great price
Great choice
Great staff

"We are happy with the service."

We are happy with the service.

"Jacqui saves the day!!"

Jacqui saves the day!!
A client came into NT asking all sorts of questions regarding waterproofing, as he was asking complicated things, Jacqui (Mornington N.T.) put him onto me. (Michael, Peninsula waterproofing )
Turns out YouTube is not the place to get waterproofing advice, or ‘learn how to swim.’ Long story short, what he was about to do was more than certainly going to fail.
It would have been a disaster. After explaining Standards, how and the why, I ended up doing the waterproofing. The combination of various Substrates made this a complicated job indeed.
In the end, I ended up tiling it for himas well, as there was a lot of wet-saw work required to complete the job.
Two weeks after the ensuite was completed, he contacted me to help plan his bathroom renovations. Thank you Jacqui.

"Professional Staff. Staff are polite and extremely helpful"

Staff are polite and extremely helpful, offering advice when needed. 😊

"good service"

good service, good prices

"Great service"

Great service

"A Week of Condescension and Confusion Over Something That Could’ve Been Explained in 30 Seconds"

After noticing a significant size difference in the tiles I’d bought from the dimensions listed online, I reached out to National Tiles for clarification. Over the course of a week, I was bounced between departments, spoken down to, and given vague or defensive answers at every turn.

When I first spoke to customer service, I told her that the product we recieved was defective, and we needed a resolution as it was delaying our rennovation. In response, she lectured me about how showroom calls aren’t recorded, so she didn’t know the context—as if that somehow justified not helping me. Her tone was condescending and unhelpful, and that set the tone for the rest of the week.

When I was finally passed to someone from their so-called “Quality Assurance” team, I asked for help resolving the issue. His response? “You’re completely wrong.” He explained— in a tone that suggested I should’ve known this already—that tile sizing in Australia is based on “work size,” not nominal size. In other words, a tile listed as 300mm doesn’t legally have to be 300mm at all. To me, that seemed ridiculous. But after digging into the Australian Standards myself, I learned it’s technically true. That’s actually the law.

Here’s the thing: if someone had simply explained that upfront—that the tiles I bought were not rectified, and that non-rectified tiles can vary significantly in size, in a way that acknowledged how ridiculous that is—this entire situation would have been resolved in a single call. Instead, I was talked down to, bounced around, and left genuinely thinking I might need legal action.

So, for anyone shopping here:
- If you care about precise tile dimensions, you need rectified tiles.
- If you ask for help here, be prepared for defensiveness and circular answers.

I don’t think the staff set out to mislead me, but their poor communication and tone-deaf handling of questions turned a minor issue into a full-blown debacle.

One helpful sentence would’ve saved me a week.

"Fabulous customer service…"

Fabulous customer service…
Great product and fantastic prices…
Delivery on time ….
Couldn’t be happier…
Thank you… 🙏

"Always helpful and knowledgeable"

Always helpful and knowledgeable

"Great friendly staff"

Great friendly staff, Siobhann and Rowan shared time and knowledge many times. Did not tire of our questions.
Tiles arrived on the date stated and the end result looks great.