"Once they got your money they don’t…"

Once they got your money they don’t really care and keep saying it’s in the small print and say it’s all subject to availability although you have already paid for it already.

"Jo was very competent and straight to…"

Jo was very competent and straight to the point with the best price and got the job done perfect service

"We have used Iglu Cruises a few times…"

We have used Iglu Cruises a few times now and they've never disappointed. Great on price and flexibility. This time it was Janet providing excellent service and advice.

"Maddie was extremely helpful"

Maddie was extremely helpful

"Jo was very knowledgeable about the…"

Jo was very knowledgeable about the trip she was great easy to talk to and explained everything very well thank you Jo

"Easy informative booking website"

Easy informative website
Easy to book
Brillant customer call services to sort a quick query thank you Lyn for confirming my booking
I have used iglu before fir many a year and will continue to do so
Do not be afraid if having a middle man as the follow up procedure requirements from Marrella will only be the same and easier to get through to iglu well done

"Norwegian Fjords"

Richard was very helpful and booked our cruise very efficiently

"Confusing Online booking screens "

Online booking details required were somewhat confusing with some general information inapplicable to the deal being processed. And, once payment in full taken, a follow up email that booking quote was incomplete necessitated a call to Iglu: who needed car registration details for free parking (why not required within booking details?).
Also, ambiguity regarding travel insurance being required yet optional in booking screens without explaining that stating a pre-existing active worldwide policy would only need to be declared on the cruise line portal (clarified on another call query).

"Excellent quick and honest service from…"

Excellent quick and honest service from Ashlyn

"Good customer experience "

A quick response from Jamie to an online enquiry. Very helpful providing the information I needed which led to me booking at a very competitive price. I will certainly use Iglu again in the future.