"Kind and courteous always counts."

Chris and Will dealt with my sale and were always kind, efficient and courteous. They also understood what a big and difficult thing this was for me as it had been our family home for a very, very long time. They were very approachable and kept me and the purchaser informed at all times.They were easy to contact but if not available I could always rely on them to return my call.

"Very fast to get you in a house"

Very fast to get you in a house. But not willing to refund your deposit so fast. No proper communication. Nearly a month and still no deposit returned..
Use another estate agent!

"Will and the Team at JP are amazing"

Will and the Team at JP are amazing! Extremely patient and great negotiators. Happy with the sale of my property. Got a bonus moving out package which was a nice touch. Can't say thanks enough.

"JP Blackheath Village"

The John Payne Blackheath Village team were great from initial valuation through to completion. William Yeardley managed the sale process brilliantly, keeping me in the loop at all times and helping to keep everything moving forward.

"Do not use John Payne/Acorn as your letting agent"

I'm sorry to say my experience with John Payne/Acorn as my letting agent has been atrocious. To list just a few examples: they lost the keys to our property, they owe us money from tenants 2 years ago which has not yet been given to us (I follow up every month), they have provided extortionate quotes from contractors, sometimes listing for unnecessary work, the property agents have never stepped foot in our property, the property agents often fail to respond to emails, or only follow up to some requests and not others. To be frank, it has been exhausting and stressful to have JP as our letting agent. I'm in a complaint process at the moment and even this has been exhausting and stressful, and the specified timelines for responding to my complaint have not been followed.

"Never doubted would get the job done"

They were both selling our flat in SE10 and representing sellers of the one we bought in SE3. Gave clear no-nonsense advice in a difficult market in 2024 when market was flooded with flats and mortgage rates bouncing around. Fought hard for the property we bought for price which reassured us they were doing the same on our sale, but were direct in advising when we needed to drop price to clear.

Managed documents process efficiently to completion, as well as keeping clients and chain calm over long process.

Minor gripe was that completion day itself was a bit of a shambles with no clear comms on keys - however 30 min delay on a 9 month process is still a 5* service and would recommend to anyone in SE.

Dealt with several competitors who were useless in comparison - not following up, unrealistic price expectations, could not manage client etc. We see similar properties still unsold a year later. Unsurprising that JP appear to have a near monopoly around here.

"We are very happy with the service…"

We are very happy with the service provided by Chris and team. They supported our purchase and worked hard to coordinate a massive chain. We highly recommend them.

"Best Experience of Selling EverOur experience of selling a luxury flat…"

Our experience of selling a luxury flat through John Payne ranks amongst the best experience we have ever had when selling many properties over 40 years. The agency are so well established and respected in Blackheath and beyond. They constantly update you on viewings and never give vague answers! Discretion with regard to your personal affairs is paramount and if there is ever a hint of difficulties in a buying chain they know exactly what to do. In addition, they are extremely pleasant, personable people who always make you feel they have your best interests at heart. This really is the agency to choose.

"Excellent "

Richard, Will and Karen were all thoroughly professional and helpful in navigating a complicated purchase and sale. Highly recommended.

"Thoroughly recommend John Payne Lee"

Delighted with Will and Chris's support when buying a property in Hither Green. Without their endless chasing and following-up the process would've taken twice as long! Thoroughly recommend!