"No responses to emails or updates on…"

No responses to emails or updates on order and still not received order

"Very easy straight forward transaction"

Very easy straight forward transaction. Delivered well within the stated time and a very healthy looking plant.

"An excellent plant"

An excellent plant, delivered in one day, super service.

"Damaged Delivery, Invisible Customer Service"

I really, really dislike dealing with this company but during Covid I purchased what turned out to be a very good quality polytunnel from this mob. We have had lot's of very strong storms since and the tunnel is still standing firm. The customer service at the time was poor too, but I put that down to Covid.

So, I decided to order a 2nd tunnel during this years black Friday. The website states 'maximum delivery time is 5 working days' and their email autoresponse states 'Delivery times are currently 3-5 working days after placing your order'. The order process also states that I would be advised when this rather large delivery is on it's way.

The delivery turned up, completely unannounced, on Monday 9th December (actually 7 working days after ordering). But the items arrived damaged. It seems the steel tubes aren't sent with any end (cardboard) protection and are wrapped together in flimsy plastic and these arrived individually with some bent tube ends that will require hammering out. A box containing the clamps was wide open. The box containing the plastic was ripped open and the plastic within had holes on it where it'd obviously been through some sort of machinery at the courier.

I emailed Direct Plants on the same day, and received an autoresponse stating I could expect a reply within 24 hours. 5 days later, I still hadn't had a reply so I sent another. Still nothing. I can't call because the company decided to remove all phone numbers from their website. I will instead contact my credit card company and I'll let them fight this out.

So, after another £900 order I am left with a polytunnel with damaged plastic, bent bars, possibly missing items (i also requested a list of sent items that I can check off as no paperwork at all was included) and a company that won't respond or even acknowledge. I'll leave it for you to decide whether you'd like to deal with this company, but I'm done.

"It was a good experience dealing with…"

It was a good experience dealing with Direct Plants. They have a great range, at a fair price and delivery has been very good - well packed, in perfect condition and a very nice, healthy plant.

"Good quality product and well packaged."

Good quality product and well packaged.
Very fast delivery!

"I ordered a tree"

I ordered a tree. I got a tree. More or less worked out as expected.

"A good plant at a sensible price"

A good plant at a sensible price, delivered promptly and well-packed.

"First Class Mail-order service. Delivery of high quality trees ahead of…"

Delivery of high quality trees ahead of schedule via well tracked courier.

"I know nothing about plants or gardens…"

I know nothing about plants or gardens in general,
however I have a gardener come every week and he
said to me the plants you supplied were first class
so I am very pleased.