"Good but communication and delivery very poor"

Happy to receive my prunus pandora today which looks very healthy so top marks so far. Where the service was let down was that having said the tree was dispatched on the 15th July there was no information about who was delivering and when. The company did not answer phones or respond to emails until today when it arrived. A mail order company needs to be much better than this, particularly when selling living things. Happily the tree dows not seem to have suffered from being stuck in a box in the back of a van for 2-4 days.

"I ordered one LARGE Ceanothus tuxedo"

I ordered one LARGE Ceanothus tuxedo, 30-50cm in a 3-litre pot.
It arrived promptly on standard delivery - 5days - but is not looking very healthy, curled leaves bearing signs of a recent infection and the plant itself is disappointingly small, barely 30cm, with a small rootball to match. It looks as it was recently repotted in a 3-litre pot.

I would venture to say that it probably struggled in a small pot until very recently. Disappointed.

"Excellent company"

Excellent company, fast delivery and a well established plant arrived in excellent condition. Will use this company again.

"First class customer service"

Strong and healthy plants (a large acer in this case), well packaged and promptly delivered.
I have to confess that the first plant/tree I bought in December looked great but come the spring, refused to turn buds into leaves.
I contacted Directplants who seemed keen to resolve my problem. We discussed the issue and they (naturally) asked for details and photos etc. Long story short, I received a replacement today (end of April). A magnificent specimen in full leaf. Happy customer. I would recommend and intend to use again. Thanks.

"Received my healthy happy red Crabapple…"

Received my healthy happy red Crabapple tree beautiful ,
the packaging was Excellent thankyou .

"Great service, great plant"

The service was amazing. The acer that I wanted was in stock and arrived tow days after placing the order. It was in excellent condition with just enough leaves on for confirmation that it was the correct variety.
This was my first order with them. Consider me impressed!

"This was my first order with Direct…"

This was my first order with Direct Plants and I would certainly use them again. My order arrived within the timescale specified in good condition with planting instructions.

"Honest people who are great to do…"

Honest people who are great to do business with.
The true test of a reputable company and good customer service is when things don’t always go according to plan. This was my case, and Karina and her team, provided advice and a speedy resolution.
Do not hesitate to purchase from direct plants as they are true to their word. I will purchase all my gardening requirements from here safe in the knowledge the team will provide support should it be necessary.
I wish I could post a picture of how fabulous my buxus spirals look.

"Excellent experience"

Excellent experience. Top quality plants well packed. After sales service second to none. Sorted out a mix up with the rose I ordered speedily and professionally, and more than compensated me with the replacements they sent. Very happy and would use again.

"THIS IS THE BEST PLANT COMPANY THAT I KNOW OFF BRILLIANT"

This is my second review as I have just received my second patio plum tree and just like my first one this one is exceedingly healthy and Ver well packaged also very quickly delivered and I also would like to add I have had wonderful advice from karina at direct plants on how to look after my trees as I am just an amateur if I need more trees in the future this is the company I will purchase from