"Order didn’t arrive"

Placed an order 3 weeks ago, have been chasing it up for the last week. I have been told it was delivered, despite me having proof that it wasn’t. There is no way of telephoning - only an email address is given and responses are very slow.
Update - They have now accepted that my order wasn’t delivered and I have been given an option of a refund. I will update on how long this takes.
Update - 3 weeks later, refund not received, had to request a charge back with my credit card company
Update - as requested by Direct Plants, here is an update. I did not send emails from different addresses, that is a lie. I didn’t threaten you with a bad review - that is also a lie. All I have done is tell the truth, if that truth means the review is bad - that’s down to you. You say the delivery was signed for ‘fraudulently’, I asked you for proof of ‘delivery’, you didn’t provide it. Yes you did offer a refund but I never received it, despite chasing several times. You didn’t refund me, that is another lie - I had to request a charge back from my credit card company. They refunded me due to the fact I paid for something that I never received. So there you have it - my TRUTHFUL update.

"First time using Directplants.co.uk …"

First time using Directplants.co.uk Order 2 x 10 shrub packs. Good variety, healthy plants, well packed, despatched quickly, tracked and arrived when they said they would. Happy.

"Fed up with online garden sites showing…"

Fed up with online garden sites showing beautiful mature plants and you end up receiving a twig. So it was a great pleasure to receive my hydrangea as described by this seller. Delighted with my buy. On time, healthy and as described. I will be using them again and am hoping my current experience is not just a lucky one time strike.

"GREAT SERVICE AND GREAT PRODUCTS"

Placed an order Friday evening and took delivery Tuesday evening of my flowering cherry tree, magnolia tree and bottle brush shrub. The items were superbly packaged and had received a good watering prior to dispatch. All items are in perfect condition. I’m very happy with my purchases and I’ll be back for more lovely offerings.

"Fruit trees"

I couldn’t be more delighted with the trees I bought from direct plants. They arrived really well packaged and cared for. The trees were reasonably priced and really good value for money. Excellent speedy service. I shall definitely be using them again.

"Young blossom tree arrived very fast…"

Young blossom tree arrived very fast and was as described,healthy and strong.Disappointed at the lack of branches near the top of the trunk but buds look good. Not one bud damaged so well packed.

"This is the second year I've ordered…"

This is the second year I've ordered from Direct Plants. Plants were in excellent condition and their office has always responded promptly. Could not fault this online store on anything at all.

"Great site with some unique plants"

Great site with some truely unique products. Delivery was really quick and plants were really well packaged and in great condition. It's always a worry when ordering plants online but these were great and 1/2 the price of DIY stores.
Bought my Mum some Xmas presents too!

"Beautiful Ceanothus.…"

I recently received my 4/5ft Ceanothus plant from Direct Plants. It is beautiful,and was so well packed, not one single leaf had fallen off in transit,which was also excellent. I was kept informed all through. I will definitely buy again from this seller,and would recommend them to anyone thinking of buying plants/shrubs on-line.

"Beautiful healthy plants/trees"

We’ve received a large order today including a willow, acer and mock orange. Carefully and thoughtfully packaged ( big shout out to whoever did this) This is our first time ordering and everything from the website to the quality of the mature plants is excellent. Thank you so much, we will definitely be using you again 😊😊😊