"Great Product/Quick Service"

Company was easy to work with and my order was shipped right away.

"Very good!"

Everything was done on time and with perfect quality.
I highly recommend this supplier.

"Late shipping it"

Late shipping it

"It took approximately 2 months to…"

It took approximately 2 months to receive my order and no one responded to my emails!

"Bad service"

Ordering process was good online. Although, never got shipping dates on my order while looking online. Took a month to receive. Called 2 weeks ago to cancel my order and get money back. No call back or money back. Now I have an item I can't use.

"Good products, great prices, bad communication and packaging."

Item seems sturdy and price was great. That’s where the good bit ends. Item was in stock and website indicated shipment expected within 48 hours. I was never notified of any delay or problem. Contacted SMK one week after order and got no response, tried again fiver or six days later, THIRD attempt two weeks after order was finally answered with a response saying that my shipment would be “bumped up.” It shipped the following day and arrived as expected. Packed in badly damaged box with no packing material. Thankfully, it is sturdy, some deformation during shipping can be corrected. Bottom line: Buyer beware. Products and prices are good, but if you need it in a hurry/on time or want good communication about problems and delays, this may not be the store for you.

"I ordered my dampers 4 months ago"

I ordered my dampers 4 months ago. They took my money quickly. Never heard from them after numerous times. Finally received my product.

"This company will not respond to your…"

This company will not respond to your emails or calls. They only charge your card and the next time you’ll hear from them will be about 1 month. I had to dispute my credit card charges because it seems like a rip off. I only heard from them a month after placing the order and disputed the charges. Stay away

"I really like this company but I have…"

I really like this company but I have to give an honest review. I ordered 2 ducting fittings for a swamp cooler install in the middle of June. They charged my card and had their money but my items did not ship until the first of September! I realize that we are living in a disastrous environment as far as the work force and supply chain goes… But, I had reached out to them three times via email through the “contact us” link and by phone and never received any response in regards to order status. In fact there has been zero communication about this order at all.

"Competitive pricing. Painfully unresponsive."

They had the best price I could find and the items seem to be good quality.

Free shipping gets you the cheapest box with everything piled in together. I didn't get a reply through their chatbot, customer service email, or their phone number. After a month, I threatened to cancel the charge on my credit card and finally got a reply, asking if I still wanted the items. Then they shipped out soon after that.

I would have been fine with the wait, if I had just been able to talk to someone and been told that it would take 6 weeks.