"Horrible"

Horrible!
Tried and tried and tried some more to attempt to get in touch with anyone. I must have called and left messages over 30 times.
FINALLY a MONTH after my order was placed I was able to get a reply through one of my emails. My parts were then ordered and shipped out to me a week later.
This has to be the worst customer experience I've ever had with anything.
Will definitely NOT be giving them any business ever again.

"Poor service but good quality"

Part was late. It took a week to get a response from customer support regarding shipping. Frustrating customer support. However, the craftsmanship & quality of the part was excellent.

"We ordered duct pipe on 18 July 2022…"

We ordered duct pipe on 18 July 2022 order #12156 .I have tried to status several times nothing to date. No reply to web or no answers to phone calls. Please upgrade status you can call 919-542-4907. Our credit card has been charged

"Metal Duct Order"

After 4- 5 weeks of waiting on a simple order and several calls & emails to their support dept, I have still not received my order. The shipper states they haven't even received the material to ship. Had to source somewhere else to try and get back on schedule with my project.

"They had exactly what I needed & a lot…"

They had exactly what I needed & a lot less expensive than others. Quick shipping

"Order#12109"

If I could I would give them negative stars.
They claim to have a support staff, but they must not exist; I’ve written numerous messages and have called and left so many voicemails but only ever received a response to my first message, it stated -
“The Sheet Metal Kid said: I will be sure to let shipping know to get it out today. Thanks!”
Turned out that was a lie, because here we are two weeks later and I have no tracking # or conformation that the wye duct I ordered has shipped. Not to mention, it still says awaiting fulfillment on their website - I ordered it July 8th, it is now August 2nd. This is ridiculous and truly the worst business I have ever dealt with; they have such a lack of devotion to their customers, it’s appalling. I will never in my entire life purchase anything from Sheet Metal Kid again.
I 100% do NOT recommend this business.

- Carmen

"Difficult to get initial status on…"

Difficult to get initial status on order. Once the order was fulfilled: status was updated regularly and product received was of good quality and workmanship.

"Quick delivery"

Quick delivery, order was right, and pieces were of good quality.

"My parts were stuffed into a box too…"

My parts were stuffed into a box too small and one part was bent up pretty bad. I was able to fix it and use the part so only 3 stars.

"Good quality."

Good quality.