"Avoid this retailer"

A case of sod's law: everything that could go wrong, did go wrong. Original delivery was a week late, then after prompting several times it arrived but not to my door as promised. The cabinet collapsed twice and the replacement parts were sent to the billing not the shipping address. Eventually they offered a full replacement but my god, what a shambles. If they refunded my wasted time as well then I would be a rich man.

"Cancelled my order with no explanation"

I placed an order over the weekend and they just cancelled and refunded it, without any explanation at all. I won’t be using these again!

"Seems a bit of a joke set up"

Seems a bit of a joke set up. Website showed items in stock so I ordered. Next thing I get an email saying none in stock but would be week after. Chased it the week after, no reply to two emails. Then I get a message to say they havent got item and issue a refund notice.

This place needs to get a grip. Clearly they have no idea what their stock levels are compared to whats showing on website.

Communication is poor too.

"lincs aquatics alford"

just returned from the alford store and amazed how bad the marine side is looking cyano and hair agae all over the fish stock tanks and as for the coral display tanks what corals they had were dieing or dead apart from the mass of xenia thats taken over, really looks like the lizard snakes and spiders are now more important, was a long time customer but this last trip did it for me over the years quality has gone

"Great company"

Great company, called me to finalise order, delivered well packaged and fast, thanks

"Absolutely fantastic service"

Absolutely fantastic service. I was looking for a BioOrb so phoned them up. As a complete beginner they helped me choose everything I needed and gave me really good advice. Everything arrived well packaged and as described and very promptly. Nothing was too much trouble. Competitively priced. I certainly would recommend them.

"Avoid the online side of this shop"

Avoid the online side of this shop. Poor delivery times, terrible communications and can not deliver orders to specific times! Delivery time is 7 days turnaround for dry goods and when the order does turn up it’s either short of what you ordered. Happy to take money for goods but not provide goods! AVOID!

No apologies, 2k of stock lost due to their poor incompetence!

"Amazing, brilliant and just what I wanted"

Amazing place with a brilliant variety of fish. Even tho I am nearly two hours away I would definitely come back.

"the delivery was before time which was…"

the delivery was before time which was a bonus as I needed the items job well done

"Biorb Halo 60L and Biorb 105 Acrylic Stand"

Easy online website to use. Excellent Customer service, Own delivery drivers (Who were Excellent) boxes arrived in excellent order undamaged. Excellent Pricing, Great experience all round