"Disappointed with Order"

Ordered wet room tray plus sheets of tile backer board for wet room installation. My installer insisted on using a different type of tile backer board. I was initially reassured by Wet rooms online that we would be able to return the tile backer board and simply pay the carriage return cost. When I then called to return a few days later Wetrooms online told me that I was outside of a 2week return deadline and this was not possible. Very frustrating as I feel misled and we were only just outside of this timeframe & the materials were untouched in their original boxes. Makes the whole process unnecessarily stressful and complicated!

"Returning an item is such a hassle"

Returning an item is such a hassle. If buying here, make sure you don't return it or ask for replacement. Read their return policy, they will get you on technicalities. I will never buy from this company again.

"When the trade recommend a supplier you know they are good."

Have placed a couple of orders now, and every time the service has been outstanding. Being in the trade, finding good suppliers is important, and so far we are very happy.

"Excellent Advice & Service"

I visited the store as it was local. The advice Josh gave was excellent and he ensured we had all the necessary components to achieve the wet room layout we want to achieve.

I would definitely recommend Wet Rooms Online and use them again myself.

"No response to email"

I contacted their "info@" mailbox to ask a question regarding a return on the 9th November. It is now the 21st November and I still haven't had any response.

"great service"

great service

"Great speedy service and kept well…"

Great speedy service and kept well informed! Would recommend.

"Prompt servuce"

The order was processed promptly. We were kept informed accurately. Delivery pre phone call. Driver amazing carrying round house and instructiing us how to store correctly as well as being very cheerful. Top marks all round

"Great service and delivery"

Great service and delivery
Thankyou

"Great service"

Clear, honest technical information. Ordered a wet tray it arrived the next day as promised. Good product, very reasonable price